Customer Service Officer

RSEA Pty Ltd; Canterbury; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

ERP training

Weekday schedule

Christmas break

Employee discounts

Bonus incentives

Career development

Team environment

Job summary

RSEA Safety is seeking a Customer Service Officer to join our Christchurch team on a full-time basis. You will be the main contact for major B2B customers, handling phone and email enquiries, processing orders, and supporting the sales team to ensure fast and accurate responses.

This busy, detail-oriented role offers full training on Pronto ERP and our product range, with Monday to Friday office hours and a strong emphasis on customer satisfaction and relationship building.

Qualifications

• Experience in customer service within an office, retail, trade counter or call center environment.
• Strong MS Office skills, especially Excel and Outlook.
• Fast, accurate data entry with attention to detail.
• Ability to stay calm and organised with multiple tasks.
• Clear written and verbal communication skills.
• Willingness to learn and take initiative.
• Pronto ERP experience is advantageous but training is provided.

Responsibilities

• Answer inbound phone and email enquiries, process orders and provide delivery updates.
• Support sales team with admin tasks and quotes to keep customers informed.
• Liaise with warehouse and suppliers to resolve backorders, delays and returns.
• Enter and manage sales orders in Pronto ERP accurately and quickly.
• Assist with pricing maintenance and regular sales reporting.
• Build strong relationships with regular business customers.

Skills

Customer service

MS Office (Excel, Outlook)

Data entry

Attention to detail

Communication skills

Initiative

Pronto ERP (advantage)

Tools

Pronto ERP

Job description

RSEA Safety is one of Australasia’s leading safety retailers, supplying high-quality workwear, PPE and safety equipment across retail, B2B and hire channels.

With a growing presence across New Zealand, we continue to invest in our people and customer relationships, creating opportunities for motivated individuals to make a real impact across our growing customer base.

The Role

An opportunity has become available for an organised and customer-focused Customer Service Officer to join our Christchurch team on a full-time permanent basis.

Reporting to the Sales Manager, you’ll be a key point of contact for some of our major B2B customers. You’ll handle a steady flow of phone and email enquiries and process orders, and you’ll support the sales team to make sure every customer gets a fast, accurate and friendly response.

This is a busy, fast-paced role. It suits someone who enjoys a full day, works well under pressure and takes pride in getting the details right. Full training on Pronto ERP and our product range will be provided.

Key Responsibilities

Customer Service

• Respond to inbound phone and email enquiries throughout the day, including order requests, stock checks, delivery updates and general queries
• Provide a consistently high standard of service to every customer
• Build strong working relationships with regular business customers

Order Processing & Administration

• Enter and manage a large number of sales orders in Pronto ERP quickly and accurately
• Follow up on backorders, delivery issues and returns, liaising with the warehouse and suppliers to resolve them
• Assist with price loading and maintenance to keep customer pricing accurate
• Prepare quotes for customers and the sales team
• Answer product, pricing and availability questions
• Assist with regular sales reporting for the Sales Manager
• Support the sales team with admin and follow-ups so they can stay focused on selling

About You

• Previous customer service experience in an office, retail, trade counter or call center setting
• Solid MS Office skills, particularly Excel and Outlook
• Fast, accurate data entry and strong attention to detail
• Ability to stay calm and organised while juggling multiple tasks
• Excellent written and verbal communication skills
• Positive attitude, willingness to learn and ability to use your initiative
• Pronto experience is advantageous but not essential, as full training is provided

What We Offer

• Full training on Pronto ERP and our product range
• Monday to Friday office hours, with no late nights or weekends
• Quiet Christmas period, giving you more time with family when it matters most
• Employee product discounts and uniform provided
• Opportunity to earn bonus incentives
• Career development within a growing trans-Tasman business
• Supportive and collaborative team environment