French Renewal Specialist

Concentrix SREV Europe Limited; Liverpool; On-site; GBP 28,000 - 42,000; Full time

Job summary

Concentrix SREV Europe Limited in Liverpool is seeking a French-speaking Renewal Specialist to drive contract renewals and maximize customer value. You will work in a dedicated client team to renew services, upsell opportunities, and maintain accurate CRM records.

You will forecast sales weekly/monthly/quarterly, handle high volumes of outbound calls and emails, and report to the Sales Manager. Fluency in French is required, and a customer-first mindset is essential to sustain long-term

Qualifications

• Sell renewals/services to achieve revenue-based quota.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Mastery of product knowledge and technical understanding of services.
• Manage high volume of customer contacts via phone and email.
• Maintain the CRM to ensure data is captured.
• Collaborate with team and report to Sales Manager.

Responsibilities

• Lead qualification and renewal of contracts.
• Forecast sales weekly, monthly, and quarterly.
• Maintain CRM data accurately.
• Deliver professional customer interactions via phone and email.

Job description

Job Title: French Renewal Specialist

Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location: GBR Liverpool - The Plaza, 100 Old Hall Street

Language Requirements: French

Time Type: Full time

Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.