B2B Customer Accounts Specialist – Hybrid

Confidential; Cambridgeshire and Peterborough; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

OA Group is advertising a Customer Account Coordinator role based in Bedfordshire. The role supports a busy commercial team handling B2B customer interactions, order processing and account coordination in a hybrid working setup.

The successful candidate will have experience dealing with business customers by telephone and email, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. Salary is £28,000–£30,000 per year.

Qualifications

• Experience in a B2B or commercial customer service environment (1–2 years).
• Experience dealing with business customers by telephone and email.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Experience processing orders or using customer/account systems.
• Strong organisational skills and ability to manage multiple priorities.
• Professional and confident telephone manner.
• Ability to work effectively in a fast-paced environment.
• Positive, proactive and solutions-focused approach.
• Ability to work collaboratively as part of a wider team.

Skills

B2B customer service

Order processing

Customer account management

Communication skills

Attention to detail

Organisational skills

Telephone etiquette

Team player

Fast-paced environment

Proactive problem solving

Job description

OA Group is advertising a Customer Account Coordinator role based in Bedfordshire. The role supports a busy commercial team handling B2B customer interactions, order processing and account coordination in a hybrid working setup.

The successful candidate will have experience dealing with business customers by telephone and email, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. Salary is £28,000–£30,000 per year.