B2B Billing & Collections Specialist: Own Your Cash Flow

Rullion; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

Rullion is seeking a Billing & Collections Specialist to support the efficient management and collection of outstanding debt for a portfolio of business customers. The role focuses on customer-centric collections, owning debt cases, and building relationships to secure payment arrangements.

You will conduct regular outbound calls, investigate billing queries, and work with internal teams to resolve issues while maintaining accurate records and meeting timescales.

Qualifications

• Experience in Collections, Credit Control, Debt Recovery, Billing or Accounts Receivable.
• Experience dealing with business/B2B customers.
• Confident making outbound calls and discussing outstanding payments with customers.
• Experience managing own workload, ledger or caseload.
• Strong customer service and relationship-building skills.
• Comfortable with sensitive payment conversations.
• Knowledge of aged debt and debt reporting.

Responsibilities

• Manage an allocated portfolio of business customer debt cases.
• Take ownership of customer accounts and maintain relationships throughout the collections process.
• Make regular outbound calls to business customers regarding outstanding balances and payments.
• Discuss suitable payment arrangements and resolve queries.
• Investigate and resolve billing, payment and disputed debt queries.
• Follow up outstanding payments and ensure actions are completed.
• Update reports with debt, customer contact and progress.
• Synthesize information for the manager and stakeholders.

Skills

Outbound calls

Customer service

Relationship building

Attention to detail

Organisational skills

Job description

Rullion is seeking a Billing & Collections Specialist to support the efficient management and collection of outstanding debt for a portfolio of business customers. The role focuses on customer-centric collections, owning debt cases, and building relationships to secure payment arrangements.

You will conduct regular outbound calls, investigate billing queries, and work with internal teams to resolve issues while maintaining accurate records and meeting timescales.