Strategic Business Debt Collector & Relationship Manager

Rullion - Eon; Leeds; On-site; GBP 26,000 - 34,000; Full time

Job summary

Rullion - Eon seeks a Billing & Collections Specialist to manage a portfolio of business customer debts and drive timely settlements. You will own customer accounts, converse about balances, and establish payment plans while maintaining a professional, service-focused approach.

You will handle outbound calls, investigate queries, and liaise with internal teams to resolve issues, supporting debt reduction targets and accurate reporting throughout the process.

Qualifications

• Experience in Collections, Credit Control, Debt Recovery, Billing or Accounts Receivable.
• Experience dealing with business/B2B customers is advantageous.
• Confident making outbound calls about outstanding payments.
• Ability to manage own workload, ledger, customer accounts or caseload.
• Strong customer service and relationship-building skills.
• Comfortable handling sensitive payment conversations.

Responsibilities

• Manage an allocated portfolio of business customer debt cases.
• Take ownership of customer accounts and maintain relationships during collections.
• Make regular outbound calls regarding outstanding balances and payments.
• Discuss suitable payment arrangements with customers.
• Investigate and resolve billing, payment and disputed debt queries.
• Monitor aged debt and progress cases within timescales.
• Update reports with debt, contact and progress information.
• Provide regular reporting to the manager for meetings.

Skills

Collections

Credit control

Debt recovery

Accounts receivable

Customer service

Outbound calls

Data entry

Tools

MS Excel

CRM software

Microsoft Office

Job description

Rullion - Eon seeks a Billing & Collections Specialist to manage a portfolio of business customer debts and drive timely settlements. You will own customer accounts, converse about balances, and establish payment plans while maintaining a professional, service-focused approach.

You will handle outbound calls, investigate queries, and liaise with internal teams to resolve issues, supporting debt reduction targets and accurate reporting throughout the process.