Read more

Rullion; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

Rullion is seeking a Billing & Collections Specialist to support the efficient management and collection of outstanding debt for a portfolio of business customers. The role focuses on customer-centric collections, owning debt cases, and building relationships to secure payment arrangements.

You will conduct regular outbound calls, investigate billing queries, and work with internal teams to resolve issues while maintaining accurate records and meeting timescales.

Qualifications

• Experience in Collections, Credit Control, Debt Recovery, Billing or Accounts Receivable.
• Experience dealing with business/B2B customers.
• Confident making outbound calls and discussing outstanding payments with customers.
• Experience managing own workload, ledger or caseload.
• Strong customer service and relationship-building skills.
• Comfortable with sensitive payment conversations.
• Knowledge of aged debt and debt reporting.

Responsibilities

• Manage an allocated portfolio of business customer debt cases.
• Take ownership of customer accounts and maintain relationships throughout the collections process.
• Make regular outbound calls to business customers regarding outstanding balances and payments.
• Discuss suitable payment arrangements and resolve queries.
• Investigate and resolve billing, payment and disputed debt queries.
• Follow up outstanding payments and ensure actions are completed.
• Update reports with debt, customer contact and progress.
• Synthesize information for the manager and stakeholders.

Skills

Outbound calls

Customer service

Relationship building

Attention to detail

Organisational skills

Job description

Our client is looking for a Billing & Collections Specialist to join their team, supporting the effective management and collection of outstanding debt across a portfolio of business customers.

This is a customer-focused collections role where you will be allocated debt cases and take ownership of business customer accounts throughout your assignment. You will build relationships with customers, understand the reasons behind outstanding balances and work with them to agree appropriate payment arrangements and resolve queries.

The role involves regular outbound telephone contact with business customers, so we are looking for someone who is confident having conversations around outstanding payments while maintaining a professional and customer-focused approach.

Key Responsibilities

Manage an allocated portfolio of business customer debt cases.

Take ownership of customer accounts and maintain relationships with customers throughout the collections process.

Make regular outbound calls to business customers regarding outstanding balances and payments.

Talk customers through their account and discuss suitable payment arrangements where appropriate.

Investigate and resolve billing, payment and disputed debt queries.

Follow up outstanding payments and ensure agreed actions are completed.

Keep customer accounts and internal systems accurate and up to date following conversations and actions.

Monitor aged debt and work towards agreed collection and debt reduction targets.

Liaise with internal teams to resolve customer queries and account issues.

Manage workload effectively and ensure cases are progressed within agreed timescales.

Update reports with accurate information on debt, customer contact and progress.

Provide regular reporting and updates to the manager for use within business and stakeholder meetings.

Identify recurring issues or reasons for non-payment and escalate where appropriate.

Support the wider Billing & Collections team as required.

What We Are Looking For

Previous experience within Collections, Credit Control, Debt Recovery, Billing or Accounts Receivable.

Experience dealing with business/B2B customers would be highly beneficial.

Confident making outbound calls and discussing outstanding payments with customers.

Experience managing your own workload, ledger, customer accounts or caseload.

Strong customer service and relationship-building skills.

Comfortable dealing with challenging or sensitive payment conversations.

Good problem-solving skills with the ability to investigate account queries.

Strong attention to detail when updating systems and customer records.

Comfortable working with data and updating reports.

Strong organisational skills with the ability to prioritise a busy workload.

Previous experience within the energy or utilities sector.

Experience dealing with complex billing or invoice queries.

Knowledge of aged debt and debt reporting.

Experience working across multiple internal systems.

This would suit someone who enjoys taking ownership of their own customer accounts, building relationships with business customers and working with them to achieve positive payment outcomes while reducing outstanding debt.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.