AWS Logistics Systems Support Engineer

Kühne + Nagel; Bicester, Longtown; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Annual leave and pension

Wellbeing resources

Rewards programme

Forces friendly employer

Job summary

Kühne + Nagel is seeking an IS Systems Support Advisor in the UK to deliver high quality application support for Blue Yonder Dispatcher WMS, Oracle TMS and WCS Automation hosted on AWS. You will join a high performing team and help maintain BAU activities across multiple sites and environments.

The role requires problem-solving, adaptability and proactive mindset, including participation in an out-of-hours support rota to ensure continuity of service.

Qualifications

• Experience in 3PL or logistics settings and application support.
• Familiarity with WMS/OTM and AWS hosted environments.
• Good customer service skills and English communication.

Responsibilities

• Trouble shooting and providing Application support for Blue Yonder Dispatcher WMS, Oracle TMS, and WCS Automation hosted on AWS.
• Raise and manage tickets with Topdesk and Jira across the contract.
• Investigate and analyse Support Requests at 1st and 2nd line.
• Coordinate with 3rd party suppliers for application support.
• Support incident management to restore services.
• Assist development, implementation and configuration of business systems and changes.
• Support rollout of projects, bug fixes and BAU changes for multiple systems.
• Collaborate with business partners and tech teams to deliver resolutions.
• Adhere to SLAs and process frameworks across multiple service desks.
• Work with wider teams to provide solutions and workarounds to users and stakeholders.

Skills

Problem solving

Customer service

English communication

Adaptability

Team collaboration

Tools

Blue Yonder Dispatcher WMS

Oracle Transport Management

WCS Automation

Topdesk

Jira

Oracle SQL

Linux

Job description

Kühne + Nagel is seeking an IS Systems Support Advisor in the UK to deliver high quality application support for Blue Yonder Dispatcher WMS, Oracle TMS and WCS Automation hosted on AWS. You will join a high performing team and help maintain BAU activities across multiple sites and environments.

The role requires problem-solving, adaptability and proactive mindset, including participation in an out-of-hours support rota to ensure continuity of service.