Awards Administrator (Part-Time) – 21 hours

University of the Arts London; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

University of the Arts London is seeking a proactive Awards Coordinator to support students and graduates throughout their academic journey. You’ll respond to enquiries, produce certificates and academic documents, and ensure students receive a professional and timely service.

You’ll work with Salesforce and colleagues across the University to manage enquiries, maintain awards records, and contribute to graduation ceremonies, with opportunities to support broader Academic Registry activities and

Qualifications

• A degree or relevant experience, with experience of working in Higher Education or a similar environment.
• Knowledge of Higher Education qualifications and an understanding of relevant processes.
• Excellent communication skills, with the ability to communicate clearly and professionally with students, colleagues and other stakeholders.
• Strong organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.
• A collaborative approach to teamwork, working effectively with colleagues and different professional groups.
• A commitment to excellent student and customer service, responding positively and promptly to queries.
• Good problem-solving skills and initiative, with the ability to identify solutions and respond effectively to challenges.
• Knowledge of the SITS system would be desirable, but is not essential.

Responsibilities

• Respond to enquiries from students and staff and produce certificates and academic documents.
• Use Salesforce to manage enquiries and requests.
• Maintain awards records and support improvements to systems and processes.
• Contribute to the smooth running of graduation ceremonies.
• Support wider Academic Registry activities throughout the year.

Skills

Attention to detail

Organisational skills

Communication skills

Time management

Teamwork

Customer service

Problem solving

Salesforce

SITS

Education

Degree or relevant experience in Higher Education

Tools

Salesforce

SITS system

Job description

Join our Awards Team and play an important role in supporting students and graduates throughout their academic journey. You’ll be responsible for responding to enquiries, producing certificates and academic documents, and ensuring students receive a professional and timely service.

You’ll work closely with students, university staff and colleagues across the University, using systems such as Salesforce to manage enquiries and requests. You’ll also help maintain awards records, support improvements to systems and processes, and contribute to the smooth running of our annual graduation ceremonies.

The role offers a varied workload throughout the academic year, with opportunities to support wider Academic Registry activities during key periods. You’ll need excellent attention to detail, strong organisational and communication skills, and a commitment to providing a positive student experience.

• A degree or relevant experience, with experience of working in Higher Education or a similar environment.
• Knowledge of Higher Education qualifications and an understanding of relevant processes.
• Excellent communication skills, with the ability to communicate clearly and professionally with students, colleagues and other stakeholders.
• Strong organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.
• A collaborative approach to teamwork, working effectively with colleagues and different professional groups.
• A commitment to excellent student and customer service, responding positively and promptly to queries.
• Good problem-solving skills and initiative, with the ability to identify solutions and respond effectively to challenges.
• Knowledge of the SITS system would be desirable, but is not essential.