Student Services Centre Manager

Royal Holloway, University of London; Borough of Runnymede; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Training opportunities

Pension scheme

Cycle to Work

Season Ticket Loans

EyeSight testing

Free parking

Job summary

Royal Holloway, University of London is seeking an enthusiastic administrator in the Student Services Centre, part of Student Administration. The role focuses on delivering a high-quality student experience by handling non-academic enquiries with efficiency and politeness.

The post emphasizes strong IT and interpersonal skills, the ability to work under pressure, and collaboration with colleagues across Professional Services to ensure consistent, effective support for students throughout their

Qualifications

• Commitment to delivering excellent customer service with students at heart.
• Proven ability to innovate using IT, organisational and interpersonal skills.
• Ability to work under pressure in a busy environment.

Responsibilities

• Act as a central point of contact for non-academic enquiries and services.
• Collaborate with colleagues across Professional Services to provide coordinated support.
• Deliver an excellent student experience by ensuring efficient and effective services.

Skills

Customer service

IT skills

Organisational skills

Interpersonal skills

Ability to work under pressure

Tools

IT systems

Job description

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006. Full Time, Permanent

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.

The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.

Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment. The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. This position is not eligible for hybrid working.