Student Lifecycle Operations Officer

University of Derby; Markeaton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

38 days annual leave (incl. BHs)

Local Government Pension Scheme

Wellbeing benefits and EAP

Staff discounts

Onsite gym discount

Cycle to Work

Flexible working

Personal and professional development

Job summary

University of Derby is seeking a proactive Student Lifecycle Operations Officer to support administrative, operational and student-facing activities across Registry. The role involves recruitment, enrolment, communications and events, with a strong focus on data accuracy and customer service.

You will work collaboratively with colleagues across the University, managing varied priorities, responding to enquiries and contributing to service improvements within a flexible fixed-term framework.

Qualifications

• Education to HND level or equivalent or substantial professional experience.
• GCSE English and Mathematics at Grade C/4 or above or equivalent.
• Experience in administration, customer service, recruitment, student support or operational delivery.

Responsibilities

• Support student recruitment, enrolment, communications and events across Registry.
• Manage student records, data and enquiries to ensure accurate, timely information.
• Contribute to service improvements and provide high-quality customer service to students and staff.

Skills

Strong communication

Organisational skills

Attention to detail

Customer service

Data management

Project work

MS Office

Business systems

Prioritisation

Independent working

Education

HND level or equivalent

GCSE English and Maths (C/4+)

Tools

Microsoft Office

Database systems

Job description

The Registry supports the whole student journey, from initial enquiry and admission through to final award and beyond. We work as an integrated, student-focused service, using our expertise, insight and technology to deliver excellent services and support student success. Our teams work collaboratively across the University, fostering an inclusive, high-performing culture that promotes wellbeing, development and opportunity for all.

About the Role

We are looking for a proactive and organised Student Lifecycle Operations Officer to join the University of Derby during an exciting period of organisational transformation.

This flexible fixed-term role will provide professional administrative, operational, recruitment and student-facing support across Registry. Working collaboratively with colleagues across the University, you will help deliver an excellent experience for prospective and current students, staff and external stakeholders throughout the student lifecycle, from recruitment and enrolment through to progression, completion and graduation.

You will support a varied range of activities including student recruitment, admissions, communications, events, student administration, data management, customer service and project work. This will include responding to enquiries, maintaining accurate records, supporting University events such as Open Days, Clearing and graduation, and contributing to service improvements that enhance efficiency and the student experience.

We are seeking someone with strong communication and organisational skills, excellent attention to detail and a commitment to delivering high-quality customer service. You will be confident working with systems and data, able to manage competing priorities, and comfortable building effective relationships across teams. Experience in administration, customer service, student support, recruitment or operational delivery would be particularly valuable.

This is an excellent opportunity to contribute to key University services, support transformation activity and play an important role in delivering a joined-up, professional and student-focused service across Registry.

The ideal candidate will be a confident, organised and customer-focused professional with experience of working in an administrative, operational, recruitment, student support or customer service environment. You will be able to manage a varied workload, respond effectively to enquiries, maintain accurate records and support a range of student lifecycle activities, including recruitment, enrolment, student administration, events and graduation.

You will need excellent written and verbal communication skills, strong attention to detail and the ability to build positive working relationships with students, prospective students, colleagues and external stakeholders. Strong digital skills are essential, including confidence using Microsoft Office and business systems, alongside the ability to work with data, interpret information and present findings clearly. You should be able to prioritise competing demands, work independently using initiative, and recognise when issues need to be escalated.

The non-negotiable requirements for this role are: education to HND level or equivalent relevant professional experience; GCSE English and Mathematics at Grade C/4 or above, or equivalent; experience in administration, customer service, recruitment, student support or operational delivery; the ability to manage multiple priorities and deadlines; confidence using databases or information systems; a commitment to accuracy, confidentiality and data.

• Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development