Award-Winning Customer Service Pro — 6-Month FTC

Specsavers; Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Specsavers in Nottingham is seeking a customer service advisor for a 6 month fixed-term contract. You will handle inbound calls, maintain accurate customer records and deliver a high-quality customer experience.

The role operates on a rota basis, 37.5 hours per week, Mon–Fri 08:00–19:00, with 1 in 3 weekends, starting 2 November 2026 and ending 2 May 2027. Successful candidates will have prior contact centre or similar customer service experience, strong communication, and great attention to

Qualifications

• Experience in a contact centre or similar fast-paced environment is essential.
• Excellent communication skills for conversations with customers.
• Strong administrative skills and attention to detail are required.

Responsibilities

• Handle inbound customer enquiries via phone with enthusiasm and a friendly approach.
• Maintain accurate customer information and records during interactions.
• Contribute to an excellent customer experience and support the team in daily operations.

Skills

Customer service

Communication skills

Administrative skills

Attention to detail

Job description

Specsavers in Nottingham is seeking a customer service advisor for a 6 month fixed-term contract. You will handle inbound calls, maintain accurate customer records and deliver a high-quality customer experience.

The role operates on a rota basis, 37.5 hours per week, Mon–Fri 08:00–19:00, with 1 in 3 weekends, starting 2 November 2026 and ending 2 May 2027. Successful candidates will have prior contact centre or similar customer service experience, strong communication, and great attention to