Customer Service Apprentice

Specsavers Norge; Nottingham; Hybrid; GBP 9,000 - 15,000; Full time

Benefits offered by this job

37.5 hours per week

28 days holiday

Job summary

Specsavers Nottingham is offering a Customer Service Apprentice role. You will be the first point of contact for customers, providing exceptional service and supporting them throughout their journey while in-store.

This 13-month paid apprenticeship combines training with a full-time role, with a friendly, experienced team to support you. You will gain skills in administration, appointment management, and customer care in a busy retail environment.

Responsibilities

• Welcoming customers into store
• Booking in eye tests
• Answering calls and general queries
• Updating and filing records
• Managing appointments

Job description

Specsavers Nottingham - 20-24 Wheeler Gate, Nottingham, NG1 2ND

As a Customer Service Apprentice at Specsavers, you will be the first point of contact for our customers, providing exceptional service and support throughout their journey. You will work in the office completing a variety of administrative tasks to ensure the smooth running of the business.

This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Our team

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Working hours - 37.5 hours per week
• 28 days holiday

What we’re looking for?

Some of the responsibilities of this role include:

• Welcoming customers into store
• Booking in eye tests
• Answering calls and general queries
• Updating and filing records
• Managing appointments