Optical Admin & Frontline Call Centre Specialist

Specsavers; Redditch; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Specsavers Perks

WeCare helpline

Professional development opportunities

Job summary

Specsavers in Redditch is seeking a Call Centre Assistant to support optical administration, NHS forms and triaging, handling calls and general queries, updating records and managing appointments. You will also engage with customers on the shop floor, involved in pre-screening and dispensing glasses.

The role offers full-time hours (37.5 per week) with weekend work, a salary ranging from £10.85 to £12.71 per hour, and access to Specsavers Perks and the WeCare helpline along with strong training

Qualifications

• Customer service experience required.
• Ability to work in a fast paced environment.
• Strong multitasking skills.

Responsibilities

• Tackle a variety of administrative tasks including optical administration, NHS forms and triaging, answering calls and general queries, updating and filing records, and managing appointments.
• Work on the shop floor handling customers face to face, pre-screening and dispensing glasses.

Skills

Customer service

Fast paced environment

Multitasking

Job description

Specsavers in Redditch is seeking a Call Centre Assistant to support optical administration, NHS forms and triaging, handling calls and general queries, updating records and managing appointments. You will also engage with customers on the shop floor, involved in pre-screening and dispensing glasses.

The role offers full-time hours (37.5 per week) with weekend work, a salary ranging from £10.85 to £12.71 per hour, and access to Specsavers Perks and the WeCare helpline along with strong training