AV Support Engineer

Wipro; Warrington; On-site; GBP 30,000 - 46,000; Full time

Job summary

Wipro in the United Kingdom seeks an Onsite & Dispatch Support specialist to provide first-level helpdesk and on-location AV hardware support. You will assist users reporting conference room issues and coordinate with higher support tiers and third-party AV integrators.

You’ll work during local business hours in Warrington, using Crestron/Extron and Microsoft Teams Rooms, delivering responsive service and clear communication to clients.

Qualifications

• Experience in AV systems and on-site support.
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills and customer-focused problem solving.
• Onsite availability during local business hours; English proficiency.

Responsibilities

• Provide assistance to users who report conference room problems through the Global Helpdesk that cannot be resolved remotely
• Work with higher support tier, third-party AV integrators, and/or manufacturers on resolving meeting room AV problems
• Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas
• Deliver superior customer service by communicating effectively and assisting clients while promoting a positive user experience

Skills

Desktop Support

AV systems

Network troubleshooting

English communication

Customer service

Crestron

Extron

Education

CompTIA A+ Certification

CTS (Certified Technology Specialist)

Azure Fundamentals

Tools

Crestron

Extron

Microsoft Teams Rooms

Job description

Job Description

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for clients' diverse technical environments. While the primary focus is on digital-first support, occasional onsite presence at client locations worldwide is required. The team ensures quick resolution of IT service issues, supporting both resident and dispatch technicians who manage incident tickets and provide in-person assistance.

Skills & Responsibilities

• Provide assistance to users who report conference room problems through the Global Helpdesk that cannot be resolved remotely
• Work with higher support tier, third-party AV integrators, and/or manufacturers on resolving meeting room AV problems
• Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Work during local business hours of that specific location. Expertise on local language with written and spoken English communication expertise
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer-focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Deliver superior customer service by communicating effectively and assisting clients while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Support AV events by assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
• Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.

Mandatory Skills: Desktop Support .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.