Data Center Engineer

Wipro Technologies; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

Wipro Limited is seeking a hands-on IT Support Engineer to back UK-based developers, managing end-to-end IT infrastructure from deskside support to servers, within a dispersed team.

The role focuses on Windows client/server support, Hyper-V, SCCM/WDS, and AV equipment maintenance across a large corporate campus.

Candidates should have experience with networks (DNS, DHCP, Active Directory) and scripting, and a passion for delivering reliable enterprise IT.

Qualifications

• Experience in IT support, ideally in R&D but not essential.
• Windows client and server troubleshooting (latest & legacy).
• Experience with gaming hardware components is beneficial.
• DNS, DHCP and Active Directory knowledge.
• WDS/SCCM deployment tools experience.

Responsibilities

• Provide IT support to a team of 100 developers across deskside and server infrastructure.
• Maintain Windows infrastructure health and security patching compliance.
• Set up, repair and upgrade AV equipment across a large corporate campus.
• Collaborate with geographically dispersed engineers to support end-to-end IT services.

Skills

Windows OS

PowerShell scripting

Networking basics

Troubleshooting

Customer service

Tools

WDS

SCCM

Hyper-V

System Center

AV management

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

The Role

MLS provide an enterprise level IT service offering for Microsoft Engineering teams across the globe. This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 Developers, ranging from deskside to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work. You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements.

Requirements

• Years of related experience in an IT support role, ideally within R&D environments but not essential.
• Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)
• Knowledge & experience working with/supporting and building gaming hardware would be beneficial i.e. Custom builds including CPUs, PSUs, GPUs & Storage etc.
• Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory
• Strong understanding of Microsoft products, software lifecycle methodology, and information systems development
• Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc
• Configuration and deployment of custom OS images and additional software, as needed, to servers, PC’s and devices mainly using Microsoft deployment products such as WDS and SCCM
• Asset Tracking & Maintaining Inventory
• Experience in virtual environments preferably with Hyper‑V and System Center Suite
• Monitoring the health and performance of all Windows infrastructure to ensure service availability and Security patching compliance
• Provide Customer with overview of installation activity, site‑specific information and access to appropriate contacts.
• Handle Customer‑relation problems promptly and appropriately, provide guidance, elevate issues according to established procedures.
• Set up, repair and upgrade AV equipment throughout large corporate campus and sales sites.
• Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
• Act as subject matter expert in technical support field
• Provide efficiency recommendations when immediate problems arise
• Provide in‑depth Break/Fix AV maintenance
• Maintain pooled equipment inventory for on and off‑site project support
• Maintain robust maintenance logs
• Assist in maintenance and repair of AV equipment through third party vendor relationships
• Provide timely and descriptive reports of equipment malfunction
• Provide timely and descriptive reports of equipment repair, mitigation and work arounds
• Maintain neat appearance of AV cables and equipment
• Input data for metrics tracking including daily work ticketing system
• Good experience with working through PowerShell Scripting and creating new scripts

Mandatory Skills: Datacenter - Wintel Stack.Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.