AV Support Engineer

Axiom Technologies; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Axiom Technologies is seeking a capable resource to coordinate UC project deployments and end-user support within the desktop computing environment. The role focuses on on-site/on-call assistance to ensure optimal service delivery across unified communications, video, and digital signage systems.

Responsibilities include leading voice/video infra deployments, cloud-based VoIP, and collaboration platforms, while collaborating with global teams to implement scalable solutions.

Qualifications

• Minimum 5 years hands-on experience supporting Skype for Business and Microsoft Teams environments.
• Minimum 3 years experience in workplace/end-user service design and management, digital workplace solutions, and end-user collaboration tools.

Responsibilities

• Lead and coordinate deployment of voice and video infrastructure, applications, and collaboration solutions.
• Drive end-to-end project implementation and provide technical leadership to cross-functional teams.
• Deploy, configure, and support cloud-based VoIP and video conferencing platforms, including Microsoft Teams, Teams Rooms, Poly phones, and AudioCodes SBCs.
• Deploy and support enterprise video streaming infrastructure and CDN solutions.
• Implement, manage, and support Digital Signage platforms and related technologies.
• Evaluate emerging technologies and collaboration platforms to align with business objectives.
• Collaborate with business and IT stakeholders to deliver scalable, reliable communication solutions.
• Prepare and maintain technical documentation, implementation plans, and procedures.
• Demonstrate excellent verbal and written communication with technical and non-technical stakeholders.

Skills

Skype for Business

Microsoft Teams

End-user service design

Project coordination

Analytical problem-solving

Tools

Poly Trio/CCX

AudioCodes SBCs

Microsoft Teams Rooms (MTR)

Video conferencing platforms

CDN infrastructure

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Responsibilities

The successful candidate will serve as the primary point of contact for Unified Communications (UC) project rollouts, including Microsoft Teams-enabled devices, video conferencing solutions, Session Border Controllers (SBCs), and Digital Signage technologies. This role requires close collaboration with local business stakeholders, the Global Unified Communications (UC) team, and the Global Information Services (GIS) team to identify, prioritize, develop, implement, and manage enterprise technology services and digital workplace solutions across multiple regions.

Key Responsibilities

• Lead and coordinate the deployment of voice and video infrastructure, applications, and collaboration solutions.
• Drive end-to-end project implementation and provide technical leadership to cross-functional teams.
• Deploy, configure, and support cloud-based VoIP and video conferencing platforms, including:
  • Microsoft Teams
  • Logitech Microsoft Teams Rooms (MTR) solutions
  • Poly Teams Phones
  • AudioCodes Session Border Controllers (SBCs)
• Deploy and support enterprise video streaming infrastructure and Content Delivery Network (CDN) solutions.
• Implement, manage, and support Digital Signage platforms and related technologies.
• Evaluate emerging technologies and collaboration platforms to ensure alignment with business objectives and digital workplace strategies.
• Collaborate with business and IT stakeholders to deliver scalable, reliable, and user‑centric communication solutions.
• Prepare and maintain technical documentation, implementation plans, and operational procedures.
• Demonstrate excellent verbal and written communication skills while engaging with technical and non-technical stakeholders.

Required Skills and Experience

• Minimum 5 years of hands‑on experience supporting Microsoft Skype for Business and Microsoft Teams environments.
• Minimum 3 years of experience in workplace/end‑user service design and management, digital workplace solutions, web‑based collaboration tools, and end‑user collaboration equipment.
• Strong expertise in cloud‑based VoIP, Microsoft Teams Voice, video conferencing technologies, and enterprise collaboration platforms.
• Proven experience with Microsoft-certified IP phone deployment and management, including Poly (Trio, CCX series), AudioCodes, and similar devices.
• Experience deploying and supporting enterprise video streaming and CDN infrastructure.
• Experience implementing and supporting Digital Signage solutions.
• Demonstrated ability to lead technical teams and manage infrastructure deployment projects.
• Strong analytical, troubleshooting, and problem‑solving skills.

Preferred Qualifications

• Experience with enterprise Unified Communications (UC) and collaboration ecosystems in multinational environments.
• Microsoft Teams Administrator or Microsoft Teams Voice certification.
• Microsoft Skype for Business certification (legacy) or equivalent Microsoft collaboration certifications.

Job Features

Job Category

Technical

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