AV Support Engineer – Full Time

Axiom Technologies; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Axiom Technologies in Greater London seeks an AV technician to install, configure, and support video conferencing systems, displays, projectors, and sound for meetings and events.

You will work with IT and facilities, integrate AV with network/cloud platforms (Zoom, MS Teams), and provide on-site or remote support across time zones. Training and documentation are part of the role.

Qualifications

• Experience setting up and supporting AV systems for meetings and events.
• Ability to diagnose and resolve hardware/software issues quickly.
• Familiarity with video conferencing platforms and room integration.

Responsibilities

• Manage AV equipment setup for meetings, events, and presentations.
• Coordinate with remote teams to install and troubleshoot AV solutions.
• Maintain documentation, user guides, and incident reports.

Skills

AV systems

Video conferencing

Troubleshooting

Network integration

Tools

Crestron

Polycom

Q-SYS

Zoom

Microsoft Teams

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Key Responsibilities

• AV server room management and coordinating with the remote team to install and troubleshoot AV equipment.
• Set up and configure AV equipment (video conferencing systems, digital displays, projectors, microphones, speakers) for meetings, events, and presentations.
• Integrate AV systems with IT infrastructure (e.g., network-based AV solutions, cloud platforms like Zoom/MS Teams).
• Perform routine inspections, updates, and repairs to ensure optimal functionality.
• Diagnose and resolve hardware/software issues promptly, including connectivity, audio/video quality, and control system errors.
• Provide on-site or remote technical assistance during live events, conferences, and hybrid meetings.
• Manage live streaming, recording, and post-production editing for events.
• Train staff on AV equipment operation and best practices.
• Create user guides, FAQs, and maintenance logs; document system configurations and incident reports.
• Stay updated on emerging AV trends (e.g., Crestron, Polycom, Q-SYS) and recommend upgrades.
• Work with IT teams, facilities, and external vendors to deliver seamless AV solutions.
• Liaise with suppliers for equipment procurement, warranties, and service contracts.
• Track AV inventory, manage stock levels, and coordinate equipment loans.
• Offer responsive support via ticketing systems, email, or phone, ensuring high user satisfaction.
• Flexibility for early/late hours to accommodate global time zones and events.