AV Support Engineer

Wipro Technologies; Acton; On-site; GBP 28,000 - 42,000; Full time

Job summary

Wipro Limited is seeking an Onsite & Dispatch Support Specialist to provide first-line support for conference room AV and IT services. The role requires hands-on hardware troubleshooting, strong customer service, and coordination with global teams for ticket dispatch.

Onsite presence at client locations is required during local business hours. Ideal candidates have 4+ years of resident technician experience, AV systems expertise (Crestron, Extron), and certifications such as CompTIA A+, CTS, or

Qualifications

• Certifications such as CompTIA A+, CTS, or Azure Fundamentals required.
• 4+ years of experience as a resident technician with AV hardware and network troubleshooting.
• Strong AV systems knowledge and hardware support expertise.

Responsibilities

• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Assist users reporting conference room problems via the Global Helpdesk when remote resolution fails.
• Collaborate with higher support tiers and third-party AV integrators to resolve issues.
• Register, classify, and restore failed IT services as the primary onsite contact.
• Coordinate with internal teams to ensure seamless ticket dispatch and support across service areas.
• Communicate effectively with clients to deliver a positive user experience.
• Troubleshoot MS devices and conference room equipment (Crestron, Extron, Teams Rooms) ensure event readiness.
• Assist with AV event setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices and spare parts for timely replacements and repairs.

Skills

Desktop Support

AV systems

Customer service

Education

CompTIA A+

CTS

Azure Fundamentals

Tools

Crestron

Extron

Teams Rooms

Job description

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for the client's diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at client locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

Skills & Responsibilities:

• Provide assistance to users who report conference room problems through the Global Helpdesk that cannot be resolved remotely
• Work with higher support tier, third-party AV integrators, and/or manufacturers on resolving meeting room AV problems, Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
• Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent. Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Work during local business hours of that specific location. Expertise in local language with English written and communication expertise.
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer-focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery. Mandatory Skills: Desktop Support.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.