Senior IT Operations Engineer

Wipro; Romsey; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Contributory pension

Private medical insurance

Life insurance

Job summary

Wipro is seeking a Senior IT Support Engineer with data center experience to support a UK engineering team in Romsey. The role involves hands-on IT infrastructure work including servers, networking, AV support and OS image deployment.

You will work with a dispersed team to ensure service availability and maintenance across Windows environments. The position requires experience across Windows desktops/servers, AD, DNS/DHCP, Hyper-V and SCCM/WSUS, with a focus on reliability, security and

Qualifications

• Degree in Computer/IT Studies or related field; or 5+ years IT implementation and maintenance experience.
• Advanced Troubleshooting skills.
• AV hardware & software applications.
• PC hardware & software functions.

Responsibilities

• Racking equipment and provisioning hardware as required (Servers, Network hardware).
• Deployment of OS images to lab desktops and devices using Microsoft deployment products.
• Break fix of desktops, laptops, devices and peripherals.

Skills

Windows OS

Active Directory

DNS/DHCP

Networking

Hyper-V

VMware

SCCM/WSUS

Microsoft 365

Education

Degree in Computer/IT Studies

Tools

WDS

MDT

SCCM

WSUS

Job description

Role: Senior IT Support Engineer with Datacenter experience

Location: Romsey-onsite

This is a vital role supporting a UK based engineering/Manufacturing team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 Developers, ranging from deskside, Legacy Manufacturing equipment to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work. You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements.

Requirements:

• Knowledge of Supporting and Troubleshooting Windows Client (Win 10, Win 11) and Server operating (Win 2012, 2016, 2019, 2022 +)
• Familiarity and understanding with DNS, DHCP & Active Directory
• Understanding of network protocols (VLAN, QOS, WAN & LAN)
• Understanding of network hardware, Peripherals & Cabling (Routers, Switches, SFPs, Fibre & Copper Cabling etc)
• Understanding of Microsoft products (Office, O365, Microsoft Teams, SharePoint)
• Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, etc
• Deployment of custom OS images and additional software, as needed, to servers,
• PC’s and devices mainly using Microsoft deployment products such as WDS, MDT, SCCM and WSUS
• Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc.
• Configuration and deployment of custom OS images and additional software, as needed, to servers, PC’s and devices mainly using Microsoft deployment products such as WDS and SCCM
• Experience in virtual environments preferably with Hyper-V and System Center Suite
• Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
• Provide in-depth Break/Fix AV maintenance
• Assist in maintenance and repair of AV equipment through third party vendor relationships
• Maintain neat appearance of AV cables and equipment.
• Experience in virtual environments preferably with Hyper-V & VMWARE
• Monitoring the health and performance of all Windows infrastructure to ensure service availability and Security patching compliance
• Create and maintain documentation of environment processes and procedures
• Ability to work efficiently with minimal supervision
• Enthusiastic, self-motivated & takes direction well to learn & grow.
• A great team player

Key Accountabilities

Server / Network Rooms

• Racking equipment & provisioning hardware as/when required (Servers, Network hardware)
• Client OS Encryption & Security Management (Bit locker & End point Protection)
• Active Directory Object Management
• GPO Creation and Management
• File Server & DFS Management
• Break fix of Servers, desktops, laptops, devices & peripherals
• Troubleshooting performance issues on systems (Servers and custom-built
• workstations)
• Liaising with OEM partners for support and tracking right through to resolution

Setup, Deployment & Support

• Configuration and deployment of OS images to Lab desktops and devices using Microsoft deployment products
• Troubleshooting performance issues on systems
• Liaising with OEM partners for support and tracking right through to resolution
• Client & Server OS Encryption & Security Management

Break Fix & Support

• Break fix of desktops, laptops, devices & peripherals
• Smart hands for central printing services
• Troubleshooting performance issues on systems (including custom-built workstations)
• Liaising with OEM partners for support and tracking right through to resolution
• Familiar with networking and all supported operating system platforms (i.e. Windows Client, Mac, Android, etc.)
• Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct all technical problems before they happen.

Asset Tracking

• Tracking all hardware in central asset database
• Audits of all hardware & reporting
• Inventory management of onsite Infrastructure including spares
• Working with procurement leads on goods receipting & asset tagging
• Tracking Maintenance & Renewal (M&R) contracts for all hardware assets
• Software tracking in Asset DB

Networking

• Smart hands support for Lab Network infrastructure.
• 1GigE/10GigE networking knowledge, basic configuration, and administration
• Arista and Cisco experience desirable
• Infrastructure connectivity to various networks

Software

• 3rd party software, utilities, and drivers for various hardware components
• In house developed tools and application deployment as required Virtualization
• Provisioning Virtual machines and maintaining template libraries
• Knowledge of Microsoft System Centre Virtual Manager & Hyper-V Networking
• Infrastructure Maintenance
• Server and Client OS updates using Windows Update and/or WSUS
• 3rd Party application patching to an agreed patch compliance threshold
• Firmware updates

Applicable Education and Experience

• Working experience supporting customers’ PC and/or AV environments with an interest in learning more
• Degree in Computer/IT Studies or related field or at least 5years of experience in IT implementation and maintenance
• Advanced Troubleshooting skills
• AV hardware & software applications
• PC hardware & software functions

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

Benefits:

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include

• Contributory pension of up to 5%
• 4x life insurance policy
• Private medical insurance (50)

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.