Desktop Support Engineer

Wipro Technologies; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Wipro Limited is seeking an on-site EUC/Desktop Support Engineer in London to provide end-user computing support at client locations. You will handle VIP user issues, perform diagnostics, and manage incidents through ITSM with strong collaboration with field teams.

The role requires hands-on Windows 11 support, Intune/Endpoint Manager experience, and a solid understanding of AD/Entra ID, VPN/MFA, and ITIL processes. Equal opportunity employer with a global reach.

Qualifications

• Experience with Windows 11 desktops and laptops.
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, Office).
• Working knowledge of Active Directory / Entra ID for user accounts and access issues.
• Expertise with Intune/Endpoint Manager for device compliance and Autopilot.
• Experience troubleshooting VPN, MFA and network connectivity (LAN/Wi‑Fi).
• Printer and scanner support onsite and peripheral troubleshooting.
• Strong communication and customer service, including VIP users.
• Understanding of ITIL-based incident and service request management.

Responsibilities

• Provide on-site EUC/desktop support at client locations.
• Deliver field-based desktop support to end users, including VIP stakeholders.
• Log, categorize and validate incidents and service requests in the ITSM tool.
• Perform first-line and second-line EUC troubleshooting to maximise first-time-fix rates.
• Route tickets to appropriate resolver groups and escalate per SLAs.
• Participate in onsite meetings with Wipro Field Services Lead and IT drills.
• Maintain clear documentation, ticket updates, and handovers.

Skills

Windows 11

Hardware diagnostics

Microsoft 365 apps

Active Directory/Entra ID

Intune/Endpoint Manager

VPN/MFA/Network

Printer/Scanner support

VIP support

ITIL

Tools

Nexthink

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role: EUC / Desktop Support Engineer (Onsite)

Key Responsibilities

• Provide on-site End User Computing (EUC) support at locations agreed between Wipro and end client.
• Deliver field-based desktop support to end users, including VIP and senior stakeholders, ensuring a high level of customer satisfaction.
• Log, categorise, and validate incidents and service requests accurately within the ITSM tool.
• Perform first-line and second-line EUC troubleshooting, aiming for high first-time-fix rates.
• Route and re-route tickets to the appropriate resolver groups in line with agreed processes.
• Escalate unresolved tickets in accordance with CBL escalation procedures and SLAs.
• Participate in onsite meetings with the Wipro Field Services Lead as required.
• Support and take part in regular operational and corporate IT drills conducted by CBL.
• Ensure clear documentation, ticket updates, and handovers are maintained.

Required EUC / Desktop Support Skills

• Strong hands-on experience supporting Windows 11 desktops and laptops.
• Experience with hardware diagnostics, break/fix, device swaps, and peripheral support (monitors, docks, keyboards, printers).
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, Office).
• Working knowledge of Active Directory / Entra ID (user accounts, groups, access issues).
• Expertise with Intune / Endpoint Manager for device compliance and Autopilot, Laptop Build management. PowerShell Scripting
• Experience troubleshooting VPN, MFA, and network connectivity issues (LAN/Wi‑Fi).
• Printer and scanner support experience, including onsite configuration.
• Strong communication and customer service skills, particularly when supporting VIP users.
• Understanding of ITIL-based incident and service request management.

Good to Have

• Experience using Nexthink for endpoint analytics, device health monitoring, and proactive troubleshooting.
• Ability to interpret Nexthink insights to identify root causes and performance issues affecting end-user experience.

Mandatory Skills: Desktop Support.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.