AV Operations Manager

Encore Global; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the AV sector is seeking an AV Operations Manager in London. The role involves planning and executing events, managing client relationships, and ensuring high-quality service delivery. Candidates should have strong AV experience and a background in service or hospitality. The company promotes inclusivity and offers a range of employee benefits, including private healthcare and a clearly defined career path.

Benefits

Private Healthcare

Employee supported volunteering

Enhanced family leave provisions

Perkbox and Employee Assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined career path with support

Access to state-of-the-art technology

Long Service Programme

Qualifications

• Strong AV/live events experience preferred.
• Experience in service and hospitality industries advantageous.

Responsibilities

• Serve as the main point of contact for clients to ensure expectations are met.
• Prepare, rig, and de-rig equipment with technicians before events.
• Maximize sales by upselling services and increasing event elements.

Skills

AV/live events experience

Service and hospitality experience

Education

High School Diploma

Tools

audio-visual equipment

Job description

AV Operations Manager

Location: London, UK

Your perspective:

• Private Healthcare
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee Assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined career path with support
• Access to state-of-the-art technology
• Global presence and opportunities
• Long Service Programme

Your area of responsibility:

Working in some of the best venues and hotels in the UK, you will be integral in planning and preparing events, responsible for delivery and setup from small meetings to large-scale productions.

• Serve as the main point of contact for clients to ensure expectations are met.
• Prepare, rig, and de-rig equipment with technicians before events and be available on-site for technical issues.
• Proactively contact clients in advance to develop sales potential, interpret technical solutions, and arrange meetings to understand requirements.
• Build and maintain a portfolio of standard set designs and visuals to help clients visualize options.
• Maximize sales by upselling services and increasing event elements like production and video editing.
• Participate in capture rate discussions and suggest ways to recover lost business.
• Review sales files for upcoming groups and ensure sales processes are followed.
• Foster relations with sales team members, educate them on services, and encourage lead sharing through incentive schemes.
• Develop and maintain a client database, follow up after events, and gather feedback to improve service.
• Ensure responsibilities stay within budget, negotiate rates, and utilize in-house services before outsourcing.
• Collaborate with hotel and marketing teams to develop promotional materials.
• Attend staff meetings to ensure effective communication.
• Build good relations with hotel staff and develop service improvement plans.
• Coordinate with the London team and sites for support and resource sharing.
• Manage dry hire shows and large events, including tendering and pre-production, involving event producers as needed.
• Build customer loyalty by converting one-off clients into repeat clients.
• Monitor competitor activity and approach clients for future opportunities.
• Delegate technical responsibilities effectively to onsite technicians and optimize their shift schedules.

What you bring:

• High School Diploma or equivalent; Mathematics and English GCSE preferred.
• Strong AV/live events experience preferred.
• Experience in service and hospitality industries advantageous.
• Experience with audio-visual equipment or similar in educational settings beneficial.

Our promise to you:

Encore aims to create inclusive workplaces reflecting our communities, promoting diversity, equity, and inclusion, which drive innovation, collaboration, and excellence, connecting us more closely to our customers.