AV Customer Support

Green Folk; Woodley; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Onsite parking

Company vehicle – fully expensed

Life assurance – 4 x salary

Long-term sickness cover

Pension scheme

Job summary

Green Folk is seeking an on-site Audio Visual Customer Support Engineer to travel to client sites from our Woodley base, covering London and the Southern Counties with occasional national travel. You will plan, arrange and attend service visits, and provide remote technical support to keep systems running smoothly.

The role requires proven AV service experience, expertise with Crestron/Extron/QSC, and a valid UK driving licence.

Qualifications

• Proven track record in an audio-visual service engineer role.
• Experience with commercial audio visual and videoconferencing systems.
• Experience with fault-finding audio-visual systems.
• UK driving licence.
• Within an hour’s commute to the Woodley/Twyford area.
• Willingness to undergo SC Clearance or have existing SC Clearance.

Responsibilities

• Plan, arrange and attend service visits, providing remote technical support.
• Update equipment, produce service reports, and keep service records up to date.
• Respond to service call outs promptly.

Skills

Audio-visual service experience

Customer service

Time management

Tools

Crestron

Extron

QSC switching

Barco ClickShare

Microsoft Teams Room

Google Meet

Cisco conferencing

Job description

Overview

Audio Visual Customer Support (onsite, various clients).

Mon to Fri: 8:30am – 5:30pm (flexi). Main office: Woodley.

This is a field service role involving travel to client sites within London and the Southern Counties, with occasional national coverage.

Responsibilities

• You will be involved in planning, arranging and attending service visits, providing remote technical support, updating equipment, producing service reports, and keeping service records up to date while responding to service call outs.

Qualifications

• Proven track record in an audio-visual service engineer role.
• Experience with commercial audio visual and videoconferencing systems.
• Experience with fault-finding audio-visual systems.
• UK driving licence.
• To be within an hour’s commute to the Woodley/Twyford area.
• Willingness to undergo SC Clearance or have existing SC Clearance.

Knowledge and Skills

• Knowledge of Crestron, Extron, QSC switching and control systems.
• Knowledge of videoconferencing systems such as Microsoft Teams Room, Google Meet and Cisco.
• Knowledge and experience of Barco ClickShare.
• Excellent PC skills with Crestron Toolbox, Extron Global Configurator and various audio DSP software including Biamp and QSC.
• Ability to read and understand technical documents including system schematics.
• Professional and courteous interaction with customers and colleagues.
• Effective time management and attention to detail with a good memory.

Benefits

• Onsite parking at office.
• Company vehicle – fully expensed including fuel for private mileage.
• Life assurance – 4 x salary.
• Long-term sickness cover.
• Pension scheme.

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Final hiring decisions rest solely with our client. For inquiries, contact Green Folk Recruitment. Green Folk Ltd acts as a recruitment agency for this vacancy.