Audio Visual Technician

Peaple Talent; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company van may be provided

All travel and overnight expenses covered

Job summary

Peaple Talent is seeking an AV Technical Support Engineer in Greater London. This hands-on role involves diagnosing and resolving AV/VC issues at various customer sites across the UK and Europe. Responsibilities include managing support tickets, troubleshooting, and supporting live projects. Ideal candidates will have AV/VC support experience, a strong knowledge of AV systems like Crestron and Poly, and a clean UK driving license. The position includes benefits such as 25 days holiday and all travel expenses covered.

Qualifications

• Previous experience in AV/VC support across multiple sites.
• Comfortable working independently and taking full ownership of issues.
• Basic understanding of Microsoft 365 is desirable.

Responsibilities

• Attend customer sites to diagnose and resolve AV/VC issues.
• Carry out investigations, fault-finding, and installation support.
• Own support tickets from receipt to full resolution.

Skills

AV/VC support experience

Knowledge of AV systems (Crestron, Poly, Shure, display technologies)

Proactive troubleshooting

Familiarity with Microsoft 365

Clean UK driving licence

Flexible attitude

Job description

We’re looking for an AV Technical Support Engineer. This is a hands-on, field-based role covering AV/VC support, troubleshooting, and installation support across multiple customer sites.

You’ll take ownership of technical issues from initial report through to resolution, while also supporting live projects and installations.

Key responsibilities

• Attending customer sites across the UK and Europe to diagnose and resolve AV/VC issues
• Carrying out investigations, fault-finding, PMVs, and installation support where required
• Owning support tickets from receipt through to full resolution
• Keeping customers updated on progress throughout the lifecycle of issues
• Updating and maintaining the service desk system accurately
• Testing, configuring, and preparing AV equipment for deployment
• Supporting installation teams with AV/VC project delivery
• Working directly with clients to help deliver suitable technical solutions
• Working flexible hours where required (early starts, late finishes, occasional overnight stays UK & abroad – all expenses covered)

What we’re looking for

• Previous experience in AV/VC support across multiple sites
• Strong knowledge of AV systems such as Crestron, Poly, Shure, and display technologies
• Comfortable working independently and taking full ownership of issues
• Methodical, proactive approach to troubleshooting and problem-solving
• Basic understanding of Microsoft 365, admin, and licensing (desirable)
• Full clean UK driving licence (essential)
• Flexible, hands-on, “can-do” attitude with willingness to travel regularly

Package

• 25 days holiday + bank holidays
• Company van (may be provided)
• All travel and overnight expenses covered