Audio Visual Field Service Engineer - South West of England

proAV Limited; Stroud; On-site; GBP 32,000 - 52,000; Full time

Job summary

proAV Limited is seeking an experienced AV Field Service Engineer to join our Field Engineering team, covering the South West. You will represent proAV, delivering onsite service and remote technical support to maintain client satisfaction and strong relationships.

The role involves field work at client sites, site surveys, small works installations, and potential travel including Europe. Rotation of sites and shift patterns may apply.

Qualifications

• Experience with AV/VC/UC technologies.
• Strong client communication skills and ability to manage escalations.
• Calm under pressure with the ability to take responsibility.
• Able to multi-task, prioritise and stay organised in a dynamic environment.
• Meticulous attention to detail and flexible approach to shifting priorities.

Responsibilities

• Field service engineering work as required.
• Onsite service engineering at client sites as needed.
• Travel to client sites (including potential European travel).
• Site and event coordination and support.

Skills

AV technologies

Client communications

Calm under pressure

Multi-tasking

Attention to detail

Organised

Flexible approach

Job description

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, covering the South West. Representing proAV, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Field service engineering work as required
• Onsite Service Engineering covering client sites as required
• Travelling to Client sites (including European travel if required)
• Site and event coordination and support
• Preventative Maintenance calls as required
• Rotation of client sites as required
• Site surveys
• Small works installations, including handover to Client
• Working any rotational shift basis as required
• Administration necessary to support engineering role

Desirable skills

• Technically proficient in AV / VC / UC technologies
• Able to manage Client communications and escalations
• Calm under pressure
• Ability to take responsibility
• Ability to multi task and prioritise
• Excellent communicator on both telephone and email
• Meticulous attention to detail
• Organised
• Flexible approach

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply