Onsite Audio Visual Engineer

Prospero Integrated; Greater London; On-site; GBP 42,000 - 58,000; Full time

Job summary

Prospero Integrated are seeking an experienced Onsite AV Engineer to provide client onsite engineering services, including troubleshooting, installation, and maintenance of AV and VC systems. You will diagnose faults, update records, and ensure safety and quality standards on client sites.

The role requires strong technical knowledge of audio visual systems, networking, and Crestron DM platforms, with a focus on delivering excellent customer service in a fast-paced environment.

Qualifications

• A formal AV qualification, or equivalent.
• Recognised qualification in electronic engineering or equivalent combination of education and related field experience.
• Full working knowledge of communications, networking, audio visual systems and system components.
• Experience with IP and telephony-based video conferencing systems.

Responsibilities

• Provide onsite engineering services, including troubleshooting, installation and maintenance of AV systems.
• Diagnose and remedy faults quickly; troubleshoot electronic systems and equipment.
• Undertake preventive maintenance of customer equipment.
• Read and interpret wiring diagrams, schematics, and drawings.
• Test portable and installed equipment to diagnose, log and repair faults.
• Accurately track hardware inventory and maintain records.
• Keep manuals, safety practices, and technical information up to date.
• Seek position-specific training opportunities.
• Proactively suggest methods to improve efficiency.
• Ensure work meets company standards and quality.

Skills

AV qualification

Electronic engineering

IP/telephony-based video conferencing

Crestron DM systems

Customer service

Wiring diagrams interpretation

Computer literacy

On-site fault diagnosis

Education

Formal AV qualification

Recognised qualification in electronic engineering

Tools

Crestron DM systems

Job description

Prospero Integrated are working with a leading global audio visual integrator, who specialise providing AV and event services across multiple client partnerships globally. They have an immediate requirement for an experienced Onsite AV Engineer to be taking full responsibility for providing their client with onsite engineering services, including troubleshooting, installation and maintenance of electronic communication systems including but not limited to video conferencing, audio visual, projection, pro audio, video, control. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation and operation of all aspects of audio visual, video conference, display and presentation technologies.

Key Responsibilities

• Ensure a prompt, courteous and appropriate response to all customer requests for assistance and support, working to defined service level agreements and within contractual timeframes / frameworks.
• Accurately and quickly diagnose and remedy faults and problems. Troubleshoot electronic systems and equipment and repair down to electronic component level.
• Undertake preventive maintenance of customer equipment.
• Reading and interpreting wiring diagrams, schematics, and drawings and reporting and remedying any discrepancies.
• Carry out routine testing of portable and installed equipment to diagnose, log and repair faults, ensuring the working condition, calibration and ongoing maintenance of all test equipment, tools and associated hardware.
• Accurate tracking of the client's hardware inventory.
• Maintain accurate and current company and customer files, updating all manuals, safety practices, and technical information held.
• Research and obtain information on position specific training opportunities.
• Be proactive in suggesting new methods and techniques to improve efficiency.
• Ensure all work is performed to the Company standards and that quality techniques are practiced.

Key skills

• A formal AV qualification, or equivalent, is desirable.
• Recognised qualification in electronic engineering or equivalent combination of education and related field experience.
• A full working knowledge of communications, networking, audio visual systems and system components is essential.
• Fully conversant with audio DSP based technologies, gain structure and the requirements of sound reinforcement within the presentation environment.
• Proven experience in the testing, fault finding, servicing, maintenance, engineering and installation of electronic audio visual systems, or related field.
• Knowledge of touch screen and web-based programming and control technology.
• Experience in IP and telephony-based video conferencing systems.
• Solid foundation in providing exceptional customer service and support in a fast-paced AV/VC environment.
• A checkable knowledge of Crestron DM systems.
• Strong client facing skills and customer-focus with an understanding of the sensitivities of working on a client's site and when providing remote support.
• Be competent to a high level of computer literacy.
• Ability to work on own initiative and as a part of the team, providing workings standards to the highest specification within a Corporate Head Office Building