Automotive Workshop Service Desk Coordinator

The Solution Auto; Lancashire; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Solution Auto seeks a friendly, organised Service Reception Administrator to join our busy Preston workshop. You will provide a welcoming, professional service and support the workshop team with administration.

Key duties include greeting customers, booking vehicles, handling calls and emails, updating records, preparing paperwork and invoices, and liaising with technicians to keep customers updated on their vehicle status.

Qualifications

• Good computer skills and ability to learn new systems.
• Excellent people and communication skills.
• Friendly, approachable and professional.
• Organised with ability to manage several tasks at once.
• Reliable, punctual and takes pride in work.

Responsibilities

• Welcoming customers and dealing with enquiries in a friendly and professional manner.
• Booking vehicles into the workshop and arranging appointments.
• Answering telephone calls and responding to emails.
• Updating customer and vehicle records.
• Preparing and processing paperwork and invoices.
• Liaising with technicians and the workshop team.
• Keeping customers updated regarding their vehicles.
• Using computer systems and workshop software.
• Carrying out general administrative duties to support the department.

Skills

Computer skills

People skills

Communication

Organised

Reliable

Tools

Workshop software

Job description

The Solution Auto seeks a friendly, organised Service Reception Administrator to join our busy Preston workshop. You will provide a welcoming, professional service and support the workshop team with administration.

Key duties include greeting customers, booking vehicles, handling calls and emails, updating records, preparing paperwork and invoices, and liaising with technicians to keep customers updated on their vehicle status.