Vehicle Technical Expert

MSX International; Coventry; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Company Laptop

25 days annual leave

Company contributory pension plan

Cash back health care scheme

Life assurance

Car salary exchange scheme

Job summary

MSX International in Coventry is seeking an experienced automotive diagnostic engineer to play a central role in resolving complex repair cases. You’ll apply deep technical insight, systematic thinking, and creativity to diagnose issues, design durable solutions, and support dealers with expert guidance.

You will collaborate with skilled colleagues, use cutting-edge tools, and contribute to service quality across the regional area.

Qualifications

• Master Technician status or equivalent
• Electrical diagnosis skills and experience
• High voltage/EV experience desirable
• Investigate, report on, and diagnose complex vehicle systems, hands-on or remotely
• Thrive in a fast-paced environment with multiple tasks and deadlines

Responsibilities

• Contribute to customer satisfaction within the regional area by delivering high-quality diagnostic and repair service
• Follow the repair process, monitor success, analyze gaps, and advise on improvements
• Review existing processes to increase quality and report dealer performance on escalated cases
• Communicate with retailer staff, help and coach them, identify root causes of deviations, document issues for central team
• Build relationships with retailers and customers, continually improving function effectiveness

Skills

Master Technician

Electrical diagnosis

High voltage/EV experience

Complex vehicle systems

Job description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

Job Description

In this role, you’ll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won’t just fix what’s broken; you’ll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you’ve seen before. That’s what makes the work exciting. You’ll collaborate with skilled colleagues, leverage cutting‑edge tools, and apply your expertise to situations where your judgment truly matters.

On a daily basis you will be:

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
• Building relationships with retailers and the customers, continually improving the effectiveness of the function.

Qualifications

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

This role is made for you if you…

• are trained and certified to ‘Master Technician’ status or equivalent
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience (desirable)
• can investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time

Additional Information

Working pattern and location:

• Full time (Monday – Friday)
• Based in Coventry

What we can offer you:

• Competitive Salary up to £42.170 + retention bonus
• Company Laptop
• Other company benefits include:
  • 25 days annual leave
  • Company contributory pension plan
  • Cash back health care scheme
  • Life assurance
  • Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Learning Solutions

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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