Automotive Technical Advisor

MSX International Inc.; Coventry; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Company Laptop

Retention Bonus

Benefits Package

Job summary

MSX International is seeking an experienced automotive technical engineer based in Coventry. You will handle complex diagnostic and repair cases, analyze root causes, and design lasting solutions. Collaboration with colleagues and the use of cutting-edge tools will be central to daily work.

The role rewards deep technical insight, structured thinking, and creativity, with a strong emphasis on delivering exceptional customer experience and continuous process improvement.

Qualifications

• Master Technician certification or equivalent.
• Experience with electrical diagnosis.
• High voltage/EV experience desirable.
• Ability to investigate and diagnose complex vehicle systems, hands-on or remotely.
• Thrives in a fast-paced environment with multiple tasks and deadlines.
• Demonstrates a can-do attitude in challenging situations.

Responsibilities

• Contribute to customer satisfaction within the regional area by answering support requests and delivering high-quality diagnostic and repair service.
• Follow the repair process and monitor success, analyze gaps and advise on how to fill them.
• Review existing processes to increase quality and report dealer performance on escalated cases, adopting customer-focused ways of working.
• Communicate with retailer staff, coach them, identify root causes of technical deviations, prevent future support needs and document complex issues for central teams.
• Build relationships with retailers and customers, continually improving function effectiveness.

Skills

Master Technician certified

Electrical diagnosis

High voltage/EV experience

Vehicle systems diagnosis

Fast-paced adaptability

Can-do attitude

Job description

In this role, you'll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won't just fix what's broken; you'll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you've seen before. That's what makes the work exciting. You'll collaborate with skilled colleagues, leverage cutting-edge tools, and apply your expertise to situations where your judgment truly matters. On a daily basis you will be:

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
• Building relationships with retailers and the customers, continually improving the effectiveness of the function.

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

This role is made for you if you…

• are trained and certified to 'Master Technician' status or equivalent
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience (desirable)
• can investigate, report on, and diagnose complex vehicle systems, either "hands on" or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
• have a 'can do attitude'

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries., 25 days annual leave

• Company contributory pension plan
• Cash back health care scheme
• Life assurance
• Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Working pattern and location:

• Full time (Monday - Friday)
• Based in Coventry

What we can offer you:

• Competitive Salary up to £42.170 + retention bonus
• Company Laptop
• Pro Rata Retention Bonus
• Other company benefits include