Auto Bodyshop Service Concierge

Silcom Recruitment Limited; Sheet; On-site; GBP 21,000 - 35,000; Full time

Job summary

Silcom Recruitment are recruiting on behalf of a well-established automotive accident repair centre in the Petersfield area. We seek a professional, customer-focused Service Receptionist to join their busy Bodyshop team and be the first point of contact for customers. Salary up to £35,000 basic.

Hours: Mon-Fri 8:30–17:30, 1 in 2 Saturdays 08:00–12:00. You will book vehicles, coordinate assessments and repairs, keep customers informed and liaise with estimators and technicians to ensure a smooth

Qualifications

• First point of contact for customers visiting the Bodyshop.
• Ability to welcome customers professionally and establish repair requirements.
• Experience handling phone calls, emails, and customer enquiries.

Responsibilities

• Act as the first point of contact for customers visiting or contacting the Bodyshop.
• Welcome customers professionally and establish the nature of their enquiry or vehicle repair requirements.
• Handle incoming telephone calls, emails and customer enquiries efficiently and professionally.
• Book customer vehicles into the Bodyshop and coordinate appointments for vehicle assessments, repairs and collections.
• Keep customers regularly informed regarding the progress of their vehicle repairs.
• Coordinate vehicle drop-offs and collections, ensuring all relevant paperwork and information is completed accurately.

Job description

Silcom Recruitment are recruiting on behalf of a well-established automotive accident repair centre in the Petersfield area. We seek a professional, customer-focused Service Receptionist to join their busy Bodyshop team and be the first point of contact for customers. Salary up to £35,000 basic.

Hours: Mon-Fri 8:30–17:30, 1 in 2 Saturdays 08:00–12:00. You will book vehicles, coordinate assessments and repairs, keep customers informed and liaise with estimators and technicians to ensure a smooth