Automotive Service Coordinator - Customer Success

Donnelly-Group-Ni; Derry/Londonderry; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

30 Days Holiday increasing with long‑s

Health Cash Back Scheme

Employee Assistance Programme - GP

Enhanced Maternity & Paternity Pay

Pension Provision & Life Assurance

Private Medical Cover

BenefitHub retail discounts

Cycle to Work Scheme

Kingsbridge Diamond Membership Club

Continuous Development & Learning

Job summary

Donnelly Group is seeking a Customer Service Coordinator for our Campsie team. You will act as the primary liaison between customers and the service department, communicating vehicle issues, progress, and timelines while ensuring customer concerns are relayed to the team.

The role requires strong communication, a proactive, sales-focused approach, and the ability to maintain clear, professional customer interactions across multiple channels.

Qualifications

• Two years' experience in a customer-facing, or administrative role.

Responsibilities

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

Skills

Customer service

Communication skills

Organisational skills

Team player

Job description

Donnelly Group is seeking a Customer Service Coordinator for our Campsie team. You will act as the primary liaison between customers and the service department, communicating vehicle issues, progress, and timelines while ensuring customer concerns are relayed to the team.

The role requires strong communication, a proactive, sales-focused approach, and the ability to maintain clear, professional customer interactions across multiple channels.