Automotive Service Coordinator & Customer Advocate

RH GROUP LIMITED(THE); Northampton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Death in Service

Enhanced maternity pay

Enhanced paternity pay

Holiday buy-back scheme

Company pension

Job summary

RH Group Limited (The) is seeking a Customer Service Representative in Northampton to deliver outstanding service to customers at a leading UK commercial vehicle dealership. You will greet customers, assess needs, and coordinate service scheduling with the workshop team.

The role offers full-time hours in a fast-paced environment, with opportunities for progression and training. You will handle admin tasks, provide progress updates, and contribute to an exceptional customer experience.

Qualifications

• Experience in delivering customer service
• Excellent communication skills
• Attention to detail and accuracy
• Team player with a proactive attitude
• Willing to train the right candidate and grow with the role

Responsibilities

• Act as the primary contact for service department customers
• Greet customers and understand their needs to ensure smooth processes
• Coordinate customer service appointments with the team
• Manage admin tasks and log work to manufacturer guidelines
• Provide timely updates on service progress
• Upsell additional products and services when appropriate
• Work with workshop controller to optimise workflow
• Ensure accurate job cards and invoicing documentation

Skills

Customer service

Communication

Admin tasks

Microsoft Word

Excel

Outlook

Tools

Microsoft Word

Excel

Outlook

Job description

RH Group Limited (The) is seeking a Customer Service Representative in Northampton to deliver outstanding service to customers at a leading UK commercial vehicle dealership. You will greet customers, assess needs, and coordinate service scheduling with the workshop team.

The role offers full-time hours in a fast-paced environment, with opportunities for progression and training. You will handle admin tasks, provide progress updates, and contribute to an exceptional customer experience.