Automotive Service Coordinator - Customer & Sales

Donnelly-Group-Ni; Dungannon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

30 days leave

Pension

Life insurance

Healthcare benefits

Cycle to Work

Long service awards

Parental leave

Career progression

Job summary

Donnelly Group is seeking a Customer Service Coordinator in Dungannon to act as the main liaison between customers and our service department. You will communicate repair progress, timelines, and costs, while delivering a proactive, sales-focused approach to support customer satisfaction and business objectives.

The role requires strong communication, organisation, and a customer-first mindset, with experience in a busy automotive service environment.

Qualifications

• Two years of experience in a customer-facing or administrative role.
• Customer service champion with excellent communication skills.
• Strong organisational abilities and attention to detail.
• Team player in a busy, fast-paced environment.

Responsibilities

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

Donnelly Group is seeking a Customer Service Coordinator in Dungannon to act as the main liaison between customers and our service department. You will communicate repair progress, timelines, and costs, while delivering a proactive, sales-focused approach to support customer satisfaction and business objectives.

The role requires strong communication, organisation, and a customer-first mindset, with experience in a busy automotive service environment.