Customer Service Coordinator

Donnelly Group

Eglinton

On-site

GBP 26,000 - 34,000

Full time

29 hours ago

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Benefits offered by this job

30 Days’ Holiday — increasing withlong

Health Cash Back Scheme

Employee Assistance Programme — GP Any

Enhanced Maternity & Paternity Pay

Pension Provision & Life Assurance

Private Medical Cover Discounted

BenefitHub Retail Discounts

Cycle to Work Scheme

Kingsbridge Diamond Membership Club

Continuous Development & Learning

Job summary

Donnelly Group is seeking a Customer Service Coordinator at Donnelly VW, Courtauld Way, Eglinton, to act as the main liaison between customers and the service department. You will manage bookings, communicate repair timelines, and strive to boost customer satisfaction and business results.

We value proactive service, clear communication, and a sales-focused mindset to drive both customer care and revenue growth.

Qualifications

Two years experience in a customer facing or administrative role.
Excellent communication skills and customer service focus.
Strong organisational abilities and attention to detail.

Responsibilities

Provide excellent customer service through professional communication via phone, online bookings and face-to-face interactions.
Schedule and manage service appointments, including drop-offs and collections.
Liaise between customers and technicians to communicate issues, progress and timelines.
Keep customers informed throughout the repair process and ensure timely completion.
Build and maintain strong customer relationships to encourage repeat business.
Promote and recommend relevant products, services and packages.

Skills

Servicing

Relationship

Sales

Job description

Job Description

Location: Donnelly VW, Courtauld Way, Eglinton

We are currently recruiting a Customer Service Coordinator to join our Campsie team.

The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.

The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.

Responsibilities

About The Role

Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
Schedule and manage service appointments, including vehicle drop-offs and collections.
Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
Build and maintain strong customer relationships to encourage repeat business.
Promote and recommend relevant products, services, packages, and retail options where appropriate.
Coordinate with technicians regarding parts ordering and communicate any delays to customers.
Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
Process payments and maintain accurate service records and documentation.

What We’re Looking For

Previous two years experience in a customer facing, or administrative role.
A customer service champion with excellent communication skills.
Strong organisational abilities and attention to detail.
A team player who thrives in a busy, fast-paced environment.

Employee Benefits

30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.

Skills Needed

Servicing, Relationship, Sales

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

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