Automotive Service Concierge

Marshall Motor Group; Canterbury; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

£30,762 + OTE

25 days' annual leave + bank holidays

Life assurance & pension scheme

Discounts on car servicing, purchase &

Access to exclusive perks via employee

Referral bonuses

Job summary

Marshall Motor Group in England is seeking a customer-focused Service Advisor to act as the vital link between customers and the workshop, guiding them from booking to collection with professionalism.

You will greet customers at front desk, keep them informed, and proactively follow up to build trust. You will handle admin tasks accurately and advise on maintenance, repairs and service plans, while delivering a positive experience.

Qualifications

• Someone with ideally an automotive background, but more importantly with the right customer service experience.
• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

Responsibilities

• Be the crucial link between customers and the workshop, delivering a seamless and professional service from booking through to collection.
• Welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• Complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor for maintenance, repairs, and service plans.

Skills

customer service

organised

communication

workload management

team player

calm under pressure

systems confidence

positive customer experience

Job description

Marshall Motor Group in England is seeking a customer-focused Service Advisor to act as the vital link between customers and the workshop, guiding them from booking to collection with professionalism.

You will greet customers at front desk, keep them informed, and proactively follow up to build trust. You will handle admin tasks accurately and advise on maintenance, repairs and service plans, while delivering a positive experience.