Automotive Service Communications Author

ARM; Daventry; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private Medical Insurance

Company pension

25 days annual leave + bank holidays

Hybrid working - minimum of 3 days on‑

Long Service Award scheme

Enhanced maternity pay

Subsidized eye tests

CAD-IT Mental Health & Wellbeing

Job summary

ARM is seeking an Automotive Service Communications Author to bridge engineering and the Aftersales dealer network. After launches, you will develop and author technical documentation with a focus on end consumers within the dealer network.

We publish for automotive, aerospace, rail and more; you will join a dynamic team valuing innovation, accuracy and clear communication, with hybrid onsite work and ample career progression.

Qualifications

• Strong automotive system knowledge and hands on experience.
• Attention to detail to produce high quality technical docs.
• Excellent English writing, spelling and punctuation.
• Excellent communication and professionalism with all levels.
• Able to manage multiple high profile projects in parallel.
• Presentation skills using Microsoft PowerPoint.
• Proactive, flexible, able to work independently.
• Technical authoring competence or experience is advantageous.
• Experience with CAD, HTML, XML and authoring software is desirable.

Responsibilities

• Information gathering to understand topics for documentation.
• Produce and maintain technical documentation to standards.
• Use illustrations, CAD and rendered graphics to enhance materials.
• Validate information through digital sign-off.
• Notify stakeholders and present as required.
• Update docs following engineering changes.
• Deliver on time against KPI and standards.
• Analyze vehicle data to support campaigns.

Skills

Automotive system knowledge

Electrical & Hybrid knowledge

Detail oriented

English writing

Communication & presentation

Organised multi-projects

Proactive problem solving

Technical authoring experience

CAD/HTML/XML knowledge

Tools

CAD

HTML

XML

Authoring software

Job description

Automotive Service Communications Author

Up to £40k

Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills?

My client is seeking a Service Communications Author who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.

We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.

Who We're Looking For

• Strong automotive system knowledge and hands on experience is a must. Electric and Hybrid knowledge would be an advantage.
• Highly detail orientated and able to prepare technical documentation to exacting quality standards.
• Eloquence - a high level of English language, writing, spelling and punctuation skills.
• Very good communication and professionalism to liaise with all levels of personnel.
• Organised and accustomed to managing multiple high-profile projects in parallel.
• Presentation skills - comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
• Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
• Technical authoring competence or experience would be advantageous.
• Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.

Key Responsibilities

• Information gathering - following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
• Technical documentation - produce and maintain documentation in the desired format based on the communication type against quality standards.
• Digital content - utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
• Validation - confirm the information authored is correct through digital sign off.
• Communication - notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
• Engineering Changes - react in a timely manner to update technical documentation following change always ensuring correctness.
• Deliver on time - meet deadlines against KPI's and delivery of technical documentation vs legislative standards.
• Data Analysis - Obtain and analyse data for vehicles in field to support decision-making and confirm affected vehicles against dealer facing campaigns.

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit.

Company Benefits

• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Hybrid working - minimum of 3 days onsite
• Long Service Award scheme
• Enhanced maternity pay
• Subsidized eye tests
• CAD-IT Mental Health & Wellbeing Support Group for more information please call David Bates @ ARM on (phone number removed)