Automotive Service Communications Author

CAD-IT Ltd

Daventry

Hybrid

GBP 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Private Medical Insurance

Company pension

25 days annual leave + bank holidays

Enhanced maternity pay

Companywide and team social events

Job summary

A technology services company in Daventry is seeking an Automotive Service Communications Author to create and maintain technical documentation. The ideal candidate will have strong automotive system knowledge, excellent communication skills, and attention to detail. This full-time role offers hybrid working and an excellent benefits package including private medical insurance and a company pension.

Qualifications

Experience in automotive systems and hands-on knowledge.
Eloquence in English writing, spelling and punctuation.
Ability to manage multiple high-profile projects.
Organised and able to manage multiple high‑profile projects
Presentation skills to prepare and present business cases to senior team
Proactive, flexible and able to work independently
Technical authoring competence or experience is advantageous
Experience with CAD, HTML, XML and authoring software desirable (training available)

Responsibilities

Gather information for technical documentation.
Produce and maintain documentation to quality standards.
Validate authored information through digital sign off.
Validate information through digital sign‑off
Notify stakeholders and present when required
Update documentation following engineering changes
Deliver on time and meet KPI deadlines and standards

Skills

Strong automotive system knowledge

Detail oriented

Technical authoring competence

Communication skills

Organised

Project management

Tools

CAD

HTML

XML

Authoring software

Job description

Overview

Automotive Service Communications Author – Based: Daventry, Northamptonshire & Gaydon, Warwickshire – Hybrid Working. Type: Full-time, permanent. Salary: TBD based on experience + company benefits.

Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills?

CAD-IT are seeking a Service Communications Author who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.

We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.

Who We’re Looking For

Strong automotive system knowledge and hands on experience is a must. Electric and Hybrid knowledge would be an advantage.
Highly detail orientated and able to prepare technical documentation to exacting quality standards.
Eloquence – a high level of English language, writing, spelling and punctuation skills.
Very good communication and professionalism to liaise with all levels of personnel.
Organised and accustomed to managing multiple high-profile projects in parallel.
Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
Technical authoring competence or experience would be advantageous.
Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.

Key Responsibilities

Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
Validation – confirm the information authored is correct through digital sign off.
Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.

Why CAD-IT?

We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:

Benefits