Automotive Service Team Lead

Lookers; Stourbridge; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

Family leave benefits

Techscheme discounts

Eyecare vouchers

GP access

Dental insurance

MyView PayNow

Gym discounts

Travel insurance

Retail discounts

Job summary

Lookers Stourbridge Mercedes-Benz is recruiting an Assistant Service Manager to support our Service Team. You will guide Service Advisors, drive continuous improvement, and help develop the team to deliver top-level customer service for car servicing and upkeep.

The successful candidate will have leadership experience in automotive service, excellent communication skills, and a full UK driving licence. This permanent, full-time role offers a £32,000 base salary with OTE £38,000 and 42-hour week.

Qualifications

• Experience in a similar automotive role.
• Full UK driving licence.
• Strong leadership and communication skills.
• Ability to develop a service team.

Responsibilities

• Provide guidance, training, and appraisals to Service Advisors to encourage a forward-thinking attitude which will help them achieve their full potential
• Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience
• Liaise with the Aftersales Manager to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary
• Organising invoicing for Service advisors
• Focussing on NPS calls, getting customer service feedback across to the Service advisors and working with the team to come up with a resolution
• Support your line manager with organising departmental forecasts and reports in a clear and timely manner
• Working in sync with the full Aftersales department, including Advisors, Technicians and Apprentices to ensure the smooth running of the department

Skills

Leadership

Communication

People management

Job description

Lookers Stourbridge Mercedes-Benz is recruiting an Assistant Service Manager to support our Service Team. You will guide Service Advisors, drive continuous improvement, and help develop the team to deliver top-level customer service for car servicing and upkeep.

The successful candidate will have leadership experience in automotive service, excellent communication skills, and a full UK driving licence. This permanent, full-time role offers a £32,000 base salary with OTE £38,000 and 42-hour week.