Automotive Service Advisor | Customer Focused Upsell

Confidential; Corby; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days leave

Training & development

Staff discounts

Career progression

Job summary

Confidential in Corby is seeking an experienced Service Advisor to join a busy car dealership. The role offers a basic salary up to £30,000 depending on experience with an achievable £34,000 OTE.

You’ll benefit from ongoing manufacturer training, great staff discounts and 30 days’ annual leave. We’re looking for someone who thrives in a fast-paced service department, delivers excellent customer experiences, and can upsell service plans and products while maintaining high standards of

Qualifications

• Previous experience as a Service Advisor in a car dealership.
• Strong customer service and communication skills.
• Experience upselling additional work, service plans and products.
• Knowledge of Kerridge, 1link, Pinnacle or similar DMS.
• Ability to work in a busy, fast-paced Service Department.
• Excellent organisation and attention to detail.

Responsibilities

• Manage and arrange customer service and maintenance bookings.
• Advise customers on vehicle servicing, repairs and maintenance requirements.
• Ensure efficient workshop loading and maximise technician productivity.
• Keep customers updated throughout the service and repair process.
• Identify additional work and upsell recommended repairs.
• Promote service plans, special offers and additional products.

Skills

Customer service

Upselling

Communication

Organisation

Tools

Kerridge

1link

Pinnacle

Job description

Confidential in Corby is seeking an experienced Service Advisor to join a busy car dealership. The role offers a basic salary up to £30,000 depending on experience with an achievable £34,000 OTE.

You’ll benefit from ongoing manufacturer training, great staff discounts and 30 days’ annual leave. We’re looking for someone who thrives in a fast-paced service department, delivers excellent customer experiences, and can upsell service plans and products while maintaining high standards of