Automotive Service Advisor - Customer-First Front Desk

Marshall Motor Group; Cheltenham; Hybrid; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Life insurance & pension

Staff discounts on servicing and car購入

Exclusive shopping and lifestyle perks

Bonus scheme

Tailored training

Career development

Referral bonuses

Job summary

Marshall Jaguar Land Rover Cheltenham is seeking a friendly Service Advisor to join the team. You will be the crucial link between customers and the workshop, managing bookings, updates and collections with a professional touch.

You will welcome customers at the front of house, keep them informed, and proactively follow up to maintain strong relationships and satisfaction. You will also complete admin tasks and advise on vehicle maintenance and service plans.

Qualifications

• Customer-focused with strong service mindset.
• Organised with excellent communication skills.
• Ability to manage own workload and customer base.
• Calm under pressure and handle issues professionally.

Responsibilities

• Be the key link between customers and the workshop, guiding from booking to collection.
• Welcome customers at front of house and keep them informed throughout the process.
• Carry out admin tasks accurately and advise on maintenance and service plans.

Skills

Customer service

Communication

Organization

Time management

Team player

Tools

CRM software

Job description

Marshall Jaguar Land Rover Cheltenham is seeking a friendly Service Advisor to join the team. You will be the crucial link between customers and the workshop, managing bookings, updates and collections with a professional touch.

You will welcome customers at the front of house, keep them informed, and proactively follow up to maintain strong relationships and satisfaction. You will also complete admin tasks and advise on vehicle maintenance and service plans.