Automotive Service Advisor: Customer-Centric Growth

Pentagon Mazda; St Helens; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

31 days holiday incl. BH

Discounted days out

Retail discounts

Fully funded qualifications

Manufacturer training

Salary Finance

Employee assistance programme

Pension scheme

Referral payments

Family and friends discounts

Job summary

Pentagon Motor Group in St Helens is seeking a Service Advisor for a maternity-cover period. You will handle customer inquiries, promote services, and liaise between customers and workshop to ensure seamless service delivery.

The role operates Monday to Friday 08:00–18:00, with occasional Saturdays, within a busy automotive service department. Training and development are highlighted as key benefits of joining the team.

Qualifications

• Proven experience in a similar role within a busy environment.
• Exceptional customer service skills and a positive attitude.
• Ability to manage difficult situations with professionalism.
• Strong organisational skills and attention to detail.
• Enthusiastic, team player with a can-do approach.
• Willingness to learn and develop within the role.

Responsibilities

• Provide high standard of courtesy and integrity in all customer interactions.
• Explain repairs, costs, and timescales clearly to customers.
• Communicate via phone, text or email to keep customers updated.
• Explain Visual Health Check and recommended work for safety and value.
• Quote repair times accurately to maximise labour revenue.
• Keep customers updated on progress and outcomes.

Skills

Customer service

Communication

Organisation

Attention to detail

Team player

Calm under pressure

Willingness to learn

Job description

Pentagon Motor Group in St Helens is seeking a Service Advisor for a maternity-cover period. You will handle customer inquiries, promote services, and liaise between customers and workshop to ensure seamless service delivery.

The role operates Monday to Friday 08:00–18:00, with occasional Saturdays, within a busy automotive service department. Training and development are highlighted as key benefits of joining the team.