Automotive Service Advisor: Customer-Centric Growth

Pentagon Mazda

St Helens

On-site

GBP 21,000 - 27,000

Full time

14 days+
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Benefits offered by this job

31 days holiday incl. BH
Discounted days out
Retail discounts
Fully funded qualifications
Manufacturer training
Salary Finance
Employee assistance programme
Pension scheme
Referral payments
Family and friends discounts

Job summary

Pentagon Motor Group in St Helens is seeking a Service Advisor for a maternity-cover period. You will handle customer inquiries, promote services, and liaise between customers and workshop to ensure seamless service delivery.

The role operates Monday to Friday 08:00–18:00, with occasional Saturdays, within a busy automotive service department. Training and development are highlighted as key benefits of joining the team.

Qualifications

  • Proven experience in a similar role within a busy environment.
  • Exceptional customer service skills and a positive attitude.
  • Ability to manage difficult situations with professionalism.
  • Strong organisational skills and attention to detail.
  • Enthusiastic, team player with a can-do approach.
  • Willingness to learn and develop within the role.

Responsibilities

  • Provide high standard of courtesy and integrity in all customer interactions.
  • Explain repairs, costs, and timescales clearly to customers.
  • Communicate via phone, text or email to keep customers updated.
  • Explain Visual Health Check and recommended work for safety and value.
  • Quote repair times accurately to maximise labour revenue.
  • Keep customers updated on progress and outcomes.

Skills

Customer service
Communication
Organisation
Attention to detail
Team player
Calm under pressure
Willingness to learn

Job description

Pentagon Motor Group in St Helens is seeking a Service Advisor for a maternity-cover period. You will handle customer inquiries, promote services, and liaise between customers and workshop to ensure seamless service delivery.

The role operates Monday to Friday 08:00–18:00, with occasional Saturdays, within a busy automotive service department. Training and development are highlighted as key benefits of joining the team.

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