Auto Service Advisor – Customer Focus, Training & Growth

Pentagon Motor Group; St Helens; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

31 days holiday per year (including BH

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts

Fully funded Qualifications

Manufacturer specific training

Salary Finance

EAP & Mental Health First Aiders

Pension Scheme

Friends & family referrals

Discounts on products & services

Job summary

Pentagon Motor Group in St Helens is seeking a Service Advisor on a maternity leave cover. You will deliver an excellent aftersales service, liaise between customers and the workshop, and help manage bookings and vehicle service journeys.

The role operates Monday to Friday, 08:00–18:00, with 1 in 4 Saturdays 08:00–13:00. We offer a comprehensive benefits package and training to develop your career within the group.

Qualifications

• Previous experience in a similar role.
• Experience of a busy, fast paced office environment.
• Exceptional Customer Service skills and a positive can do attitude.
• Ability to calm and manage difficult situations.
• Willingness to learn and develop.

Responsibilities

• Provide a high standard of courtesy and integrity when dealing with customers and the public.
• Ensure customers fully understand the nature and cost of repairs, work required, and timescales involved.
• Communicate effectively in person and over the phone, text or email to keep customers updated throughout their vehicle’s service journey.
• When checking customers in, fully explain that we carry out a Visual Health Check (VHC) as a duty of care to help keep them safe and secure on the road.
• Clearly advise customers of any identified work, provide all the information they need to make an informed decision, and highlight the benefits of having Pentagon Motor Group carry out the work.
• Keep the customer updated on the progress of their vehicle and provide daily updates if the vehicle must remain at the dealership.
• On collection, fully explain all work completed and advise that they may receive a Net Promoter Score (NPS) survey regarding the service experience that you gave them.
• Always walk the customer to their vehicle or bring it to the door on collection.

Skills

Customer service

Communication

Organisation

Administration

Problem solving

Team work

Job description

Pentagon Motor Group in St Helens is seeking a Service Advisor on a maternity leave cover. You will deliver an excellent aftersales service, liaise between customers and the workshop, and help manage bookings and vehicle service journeys.

The role operates Monday to Friday, 08:00–18:00, with 1 in 4 Saturdays 08:00–13:00. We offer a comprehensive benefits package and training to develop your career within the group.