Customer-Driven Service Advisor – Auto Aftersales

Pentagon Motor Group; Broxtowe; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

31 days holiday per year (including BH

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts

Fully funded qualifications

Manufacturer specific training

Salary Finance

Employee Assistance Programme

Pension scheme contributions

Referral payments

Family discounts

Job summary

Pentagon Motor Group in Chilwell is seeking a Service Advisor to join the team. You will deliver exceptional aftersales service, manage customer enquiries and promote value-added services, coordinating workshop loading and ensuring accurate documentation and updates throughout the service journey.

The role runs Monday to Friday, 08:00am - 17:30pm, with opportunities for career development and training as part of our benefits.

Qualifications

• Previous experience in a similar role.
• Experience in a busy, fast paced office environment.
• Exceptional Customer Service skills and a positive can do attitude.
• The ability to calm and manage difficult situations.
• Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
• Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
• Willingness to learn and develop.

Responsibilities

• Provide a high standard of courtesy and integrity when dealing with customers and the public.
• Ensure customers fully understand the nature and cost of repairs, work required, and timescales involved.
• Communicate effectively in person and over the phone, text or email to keep customers updated throughout their vehicle's service journey.
• When checking customers in, fully explain that we carry out a Visual Health Check (VHC) as a duty of care to help keep them safe and secure on the road.
• Clearly advise customers of any identified work, provide all the information they need to make an informed decision, and highlight the benefits of having Pentagon Motor Group carry out the work.
• Keep the customer updated on the progress of their vehicle and provide daily updates if the vehicle must remain at the dealership.
• On collection, fully explain all work completed and advise that they may receive a Net Promoter Score (NPS) survey regarding the service experience that you gave them.

Skills

Customer service

Communication

Organization

Problem solving

Job description

Pentagon Motor Group in Chilwell is seeking a Service Advisor to join the team. You will deliver exceptional aftersales service, manage customer enquiries and promote value-added services, coordinating workshop loading and ensuring accurate documentation and updates throughout the service journey.

The role runs Monday to Friday, 08:00am - 17:30pm, with opportunities for career development and training as part of our benefits.