Automotive Service Advisor | Customer-Centric Aftersales

Pentagon Motor Group; Runcorn; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Holiday allowance

Friend referral

Discounts

Training

Pension

Employee assistance

Job summary

Pentagon Motor Group in Runcorn is recruiting a Service Consultant to join the busy aftersales team. You will deliver an outstanding customer service experience, manage enquiries, and coordinate workshop loading to keep the service department efficient.

Hours are 42.5 per week, Monday to Friday 08:00–18:00 with one in three Saturdays 08:00–13:00; you’ll benefit from a comprehensive package including training, discounts, pension, and wellbeing support.

Qualifications

• Experience in a fast-paced service desk or office environment.
• Excellent customer service and communication skills.
• Strong organisational abilities and attention to detail.
• Willingness to learn and develop.

Responsibilities

• Deliver exceptional aftersales service and manage customer enquiries.
• Coordinate workshop loading and booked repair orders.
• Provide daily updates and clear communication to customers.
• Explain the Visual Health Check (VHC) process and repair times clearly.
• Invoice retail work the same day it is completed.

Skills

Customer service

Organization

Administration

Job description

Pentagon Motor Group in Runcorn is recruiting a Service Consultant to join the busy aftersales team. You will deliver an outstanding customer service experience, manage enquiries, and coordinate workshop loading to keep the service department efficient.

Hours are 42.5 per week, Monday to Friday 08:00–18:00 with one in three Saturdays 08:00–13:00; you’ll benefit from a comprehensive package including training, discounts, pension, and wellbeing support.