Automotive Service Advisor: Customer Experience Pro

Pentagon Group; St Helens; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

31 days holiday incl. BH

Recommend a Friend Scheme

Discounted days out

Retail discounts

Fully funded qualifications

Manufacturer training

Salary Finance

EAP + mental health support

Pension scheme

Referral payments

Family discounts

Job summary

Pentagon Motor Group in St Helens is seeking a Service Advisor on a maternity cover basis. You’ll deliver exceptional aftersales service, handle customer enquiries, promote value-added services, and coordinate workshop loading to keep the service department running smoothly.

Working hours are Monday to Friday 08:00–18:00 with 1 in 4 Saturdays 08:00–13:00. We offer comprehensive training, development opportunities, and a benefits package from day one, including holiday entitlement and pension

Qualifications

• Previous experience working in a similar role.
• Experience of a busy, fast paced office environment.
• Exceptional Customer Service skills and a positive can do attitude.
• The ability to calm and manage difficult situations.
• Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
• Strong administration skills and excellent attention to detail.
• Willingness to learn and develop.
• An enthusiastic, team player mentality.
• Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.

Responsibilities

• Provide a high standard of courtesy and integrity when dealing with customers and the public.
• Ensure customers fully understand the nature and cost of repairs, work required, and timescales involved.
• Communicate effectively in person and over the phone, text or email to keep customers updated throughout their vehicle’s service journey.
• When checking customers in, fully explain that we carry out a Visual Health Check (VHC) as a duty of care to help keep them safe and secure on the road.
• Clearly advise customers of any identified work, provide all the information they need to make an informed decision, and highlight the benefits of having Pentagon Motor Group carry out the work.
• Keep the customer updated on the progress of their vehicle and provide daily updates if the vehicle must remain at the dealership.

Skills

Customer service

Communication

Team player

Organisation

Administration

Problem solving

Job description

Pentagon Motor Group in St Helens is seeking a Service Advisor on a maternity cover basis. You’ll deliver exceptional aftersales service, handle customer enquiries, promote value-added services, and coordinate workshop loading to keep the service department running smoothly.

Working hours are Monday to Friday 08:00–18:00 with 1 in 4 Saturdays 08:00–13:00. We offer comprehensive training, development opportunities, and a benefits package from day one, including holiday entitlement and pension