Dynamic Aftersales Service Advisor

Pentagon Mazda; Chandler's Ford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

31 days holiday per year (including BH

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts

Fully funded qualifications

Manufacturer specific training

Salary Finance

Employee Assistance Programme

Team member Pension Scheme

Friend & family referrals

Discounts on products and services

Job summary

Pentagon Motor Group is looking for a Service Consultant to join the busy Runcorn service team. You will deliver exceptional aftersales service, manage bookings, and liaise between customers and the workshop to ensure a seamless service experience.

The role requires outstanding customer service, effective communication, and a calm, professional approach in a fast-paced environment. Working hours are Mon-Fri 08:00–18:00 with 1 in 3 Saturdays 08:00–13:00, based at our Runcorn site.

Qualifications

• Previous experience working in a similar role.
• Experience of a busy, fast paced office environment.
• Exceptional Customer Service skills and a positive can do attitude.
• The ability to calm and manage difficult situations.
• Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
• Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
• Strong administration skills and excellent attention to detail.
• Willingness to learn and develop
• An enthusiastic, team player mentality.

Responsibilities

• Provide a high standard of courtesy and integrity when dealing with customers and the public.
• Ensure customers fully understand the nature and cost of repairs, work required, and timescales involved.
• Communicate effectively in person and over the phone, text or email to keep customers updated throughout their vehicle’s service journey.
• When checking customers in, fully explain that we carry out a Visual Health Check (VHC) as a duty of care to help keep them safe and secure on the road.
• Clearly advise customers of any identified work, provide all the information they need to make an informed decision, and highlight the benefits of having Pentagon Motor Group carry out the work.
• Keep the customer updated on the progress of their vehicle and provide daily updates if the vehicle must remain at the dealership.
• On collection, fully explain all work completed and advise that they may receive a Net Promoter Score (NPS) survey regarding the service experience that you gave them.
• Always walk the customer to their vehicle or bring it to the door on collection.

Skills

Customer service

Communication

Organisation

Problem solving

Team player

Calm under pressure

Willingness to learn

Job description

Pentagon Motor Group is looking for a Service Consultant to join the busy Runcorn service team. You will deliver exceptional aftersales service, manage bookings, and liaise between customers and the workshop to ensure a seamless service experience.

The role requires outstanding customer service, effective communication, and a calm, professional approach in a fast-paced environment. Working hours are Mon-Fri 08:00–18:00 with 1 in 3 Saturdays 08:00–13:00, based at our Runcorn site.