Aftersales Service Consultant

Pentagon Group; Runcorn; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

31 days holiday per year (including BH

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts

Fully funded qualifications

Manufacturer specific training

Salary Finance

24 hour EAP & Mental Health First Aids

Pension Scheme contributions

Friends & family referral payments

Discounts on products and services

Job summary

Pentagon Motor Group in Runcorn is seeking a Service Consultant to join the busy aftersales team. You will deliver exceptional customer service, manage enquiries, and coordinate workshop loading to keep the service department running smoothly.

The role requires experience in a similar environment, strong communication, and a can-do attitude. You will work Monday to Friday with Saturdays on a rotating basis, and you'll benefit from Pentagon's training and development opportunities.

Qualifications

• Previous experience in a similar role.
• Experience in a busy, fast-paced office environment.
• Exceptional customer service skills and a positive can-do attitude.
• Ability to calm and manage difficult situations.
• Confident, resilient, energetic and professional demeanor.
• Excellent organisational skills and methodical workload management.
• Strong administration and attention to detail.
• Willingness to learn and develop.
• Team player mentality.
• Experience in Motor Trade Aftersales would be advantageous.

Responsibilities

• Deliver a high standard of courtesy and integrity when dealing with customers.
• Explain repairs, costs, timescales and next steps.
• Communicate with customers via in-person, phone, text or email.
• Explain Visual Health Check and safety to customers.
• Quote repairs accurately and ensure retail work is invoiced promptly.
• Provide daily progress updates on vehicles in the workshop.
• Manage bookings and showroom/customer enquiries, and ensure smooth service department operation.

Skills

Customer service

Office environment

Administration

Team player

Communication

Motor trade aftersales experience

Job description

Pentagon Motor Group in Runcorn is seeking a Service Consultant to join the busy aftersales team. You will deliver exceptional customer service, manage enquiries, and coordinate workshop loading to keep the service department running smoothly.

The role requires experience in a similar environment, strong communication, and a can-do attitude. You will work Monday to Friday with Saturdays on a rotating basis, and you'll benefit from Pentagon's training and development opportunities.