Automotive Service Advisor - Client Care & Scheduling

JCT600 Ltd; Lincoln; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave 34 days

Family leave

Life assurance & pension

Leadership training

Car purchase & servicing discounts

Cycle-to-work

Referral bonus

Job summary

JCT600 Ltd in Lincoln is seeking a Service Advisor to be the main point of contact for customers during their vehicle servicing journey, ensuring clear communication and a smooth interaction between customers and the workshop team.

You will schedule appointments, advise on maintenance needs, and coordinate with workshop technicians to monitor progress. You’ll ensure all service documentation stays up to date and compliant, contributing to a professional, customer‑focussed aftersales operation.

Qualifications

• Previous experience in a Service Advisor or automotive customer support role.
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Experience as service advisor

Communication skills

Multitasking

Job description

JCT600 Ltd in Lincoln is seeking a Service Advisor to be the main point of contact for customers during their vehicle servicing journey, ensuring clear communication and a smooth interaction between customers and the workshop team.

You will schedule appointments, advise on maintenance needs, and coordinate with workshop technicians to monitor progress. You’ll ensure all service documentation stays up to date and compliant, contributing to a professional, customer‑focussed aftersales operation.