Customer-Focused Service Advisor

Tatescars; United Kingdom; Remote; GBP 21,000 - 30,000; Full time

Job summary

Tates Motor Group is seeking a friendly, professional Service Advisor to join our team in the UK. You will be the main contact for aftersales customers, guiding them from booking through to collection and ensuring a smooth, positive experience.

Key duties include managing bookings, updating customers throughout their visit, coordinating with technicians, explaining work and costs clearly, and handling invoicing and admin while delivering excellent customer service.

Qualifications

• Automotive service advisory experience preferred.
• Strong communication and organisational abilities.
• Customer-focused with a professional demeanour.

Responsibilities

• Welcoming customers and managing service and repair bookings.
• Keeping customers informed throughout their vehicle’s visit.
• Liaising with technicians and workshop team.
• Explaining work and costs clearly to customers.
• Preparing invoices and handling relevant administration.
• Contributing to high levels of customer satisfaction.

Skills

Customer service

Communication

Organisational skills

Calm under pressure

Job description

Tates Motor Group is seeking a friendly, professional Service Advisor to join our team in the UK. You will be the main contact for aftersales customers, guiding them from booking through to collection and ensuring a smooth, positive experience.

Key duties include managing bookings, updating customers throughout their visit, coordinating with technicians, explaining work and costs clearly, and handling invoicing and admin while delivering excellent customer service.