Automotive Service Advisor – Customer Care & Scheduling

Marshall Motor Group; Loughton; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Life assurance

Pension

Discounts on servicing and purchases

Exclusive perks

Referral bonuses

Job summary

Marshall Motor Group is seeking a customer-focused front-of-house service advisor in England. The role involves guiding customers from booking to collection, welcoming them at reception, and maintaining ongoing relationship management with clear, proactive communication.

The successful candidate will have strong customer service skills, be organised, calm under pressure, and comfortable using systems to update customers on service progress and future maintenance needs.

Qualifications

• Someone with ideally an automotive background, but more importantly with the right customer service experience.
• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

Responsibilities

• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

Skills

Customer service experience

Excellent communication

Organised and detail-oriented

Team player

Job description

Marshall Motor Group is seeking a customer-focused front-of-house service advisor in England. The role involves guiding customers from booking to collection, welcoming them at reception, and maintaining ongoing relationship management with clear, proactive communication.

The successful candidate will have strong customer service skills, be organised, calm under pressure, and comfortable using systems to update customers on service progress and future maintenance needs.