Automotive Service Advisor — Customer Care & Growth Path

Steven Eagell Limited; Ashford; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Car benefit after probation

25 days annual leave + holidays

Pension scheme

Staff discounts

Comprehensive training

Death in Service

Perk Box discounts

Job summary

Steven Eagell Limited in the UK is seeking a Service Advisor to represent the Toyota brand and deliver exceptional aftersales service. You will build lasting relationships, manage the service journey end-to-end, provide accurate estimates, coordinate scheduling and workshops, and highlight genuine parts and services to customers.

We offer a generous package including 25 days annual leave plus holidays, a car benefit scheme after probation, training and development, pension, and staff discounts.

Qualifications

• Previous experience in customer service, ideally in automotive retail.

Responsibilities

• Build long-term relationships with customers and manage the service journey end-to-end.
• Provide accurate estimates, coordinate scheduling and workshop activity.
• Identify sales opportunities and promote genuine parts and services.
• Deliver exceptional aftersales care and ensure customer satisfaction.

Skills

Customer service

Job description

Steven Eagell Limited in the UK is seeking a Service Advisor to represent the Toyota brand and deliver exceptional aftersales service. You will build lasting relationships, manage the service journey end-to-end, provide accurate estimates, coordinate scheduling and workshops, and highlight genuine parts and services to customers.

We offer a generous package including 25 days annual leave plus holidays, a car benefit scheme after probation, training and development, pension, and staff discounts.